Dr. Diane Thi Minh Ta, OD

As with the other review on this site, my experience is that this is not a practice run with professionalism. I scheduled a visit and gave the woman on the phone all my insurance information. She said I would get a call back with the cost of my exam. No call. Got to the appointment and the woman behind the desk said they had not checked my insurance information. I left. If they are that lacking in concern for business professionalism, then I do not trust the professionalism of the eye exam.

I’ve been wearing contact lenses, glasses since I’ve been 11 I am now 30. I left today paying for a “premium contact lense fitting” out of pocket cost me $90 rather than my usual $40 STANDARD contact lense fitting. I do not wear gas permeable contact lenses I do not wear kerataconus lenses I do not have a high prescription (always been in the -1.25-1.75 range) I do not wear multifocal or bifocal lenses or Toric lenses I’m your straight standard single vision contact lens wearer. Although today I was told my contact lens fitting would be $90 due to the “complexity” lol of my prescription (OD BEING -1.00 OS -1.25) and me being a new patient I have never had to pay this in my life I’ve always gone to see new optometrist in the past and me being a new patient was never an issue or to cause me to have to pay more. Nothing has changed as far as my RX goes I know she doesn’t know that but I’m in the same disposable contact lenses I’ve been in for years. I was really taken aback at the… checkout process the young man was helpful and did go ask the doctor as to why I fell under a “level two” versus a level one and came back with me being a new patient and the complexity of the visit blah blah blah. It’s quite unfortunate I had every intention of using my benefits to purchase my contact lenses for a one year supply at this office although due to them not being upfront with the range of cost before hand explaining my benefits and how me being a new patient that I would fall under a whole other category rather than the surprise at check out I decided not to purchase anything from this office. Learned from this situation that every office def has their own policies in place . Although should that be the case that being “new” would put you into the category of a “premium” fitting then all benefits and office policies should be reviewed beforehand with patients I worked at CARGO EYECARE LAS COLINAS as a certified Paraoptometric assistant for almost 4 years and I am very well versed in understanding benefits etc and working at that office we always went over expectations of cost with patients beforehand that’s what you call GOOD CUSTOMER SERVICE. That’s why I didn’t question anything because I knew and understood my benefits prior to the visit guess I was wrong. So just an FYI to potential patients be sure to know what you may have to pay for a contact lense fitting. I even called Eyemed my insurance carrier and explained the situation they stated they’ve never heard anything like that and weren’t much help visit was done and paid I was just calling them to see how or why I fell into a premium fitting There’s a big difference between $40 and $90..... Provide your patients with proper expectations beforehand Dr. Ta this is definitely something that should be implemented at the front end since this is how business is conducted here that way there aren’t dissatisfied patients and surprises at checkout.