Dr. Dipak Baldevdas Patel, MD

Dr. Patel is a very nice man. He is highly intelligent and compassionate with his patients. The only negative is that he is only in the clinic three days per week. Love this clinic!!

Excellent doctor, spends time with you discussing all of your medical issues, he listens to you and he answer any questions you have about anything your health. He sends any new meds you may need right over to the pharmacy and writes out any instructions you need. After everything is said and done, when he is going to leave the room he always ask's if there are any more questions for him. I have been seeing Dr Patel since 2005 and I wouldn't think of changing to another doctor. He has a very friendly, knowledgeable staff.

As a new patient I arrived early. Made an early appointment to ensure a quicker visit. Typical office visit. I'm on time. Drs are not. Arrive 9, appointment 9:15, called back 9:50! This lack of concern for the paying patients should STOP everywhere. Do they wait on us? We'd be sent away and charged!

Dr. Patel doesn't seem to be as interested or able to meet my needs since he is only seeing patients 3 days per week. He also has become less inclined to Listen. Rather his attitude is follow my advice without question or I won't treat you. I am in the process of finding a new primary care physician.

I have been Dr. Patel's patient for 10+ years. He is VERY thorough and leaves no stone unturned to diagnose conditions and prescribe the right treatme ...

Yesterday, I contacted your office about 9:40 am and left a message saying I needed the additional prescription and could it be phoned in to the pharmacy. I didn't get a call back so I called again around 3:15 and was informed that they didn't know what prescription I was talking about. I don't know if that's because they didn't look at my records or needed to speak to the doctor who wrote the prescription last Saturday. I was then told this prescription couldn't be phoned in and I would have to pick it up. I asked how late the office was open and was told that you closed at 6. I said I got off work at 5 and would get over there to pick it up. I work in Snellville and left exactly at 5pm, snatched my daughter up from Daycare and drove toward Buford. I'm sure you are familiar with traffic on Highway 20, so when it appeared I may be a little late I called your office and spoke to Pat telling her I was on my way and may be 5 minutes late. She informed me that they closed at six and were… ready to leave and if I wasn't there by 6 I would have to come back the next day. I explained again that I was close and had been trying very hard to get there by six but may need her to wait for a few minutes. She again told me no. I pulled into your office parking lot two minutes before 6 pm to find the office closed up and locked (5:58 is the time that showed on my car clock and phone). I thought someone would probably still be there and literally banged on the door to no avail. Needless to say I was extremely upset as I had done everything I possibly could to get there by 6pm and had maintained contact with Pat who was totally unwilling to bend. This morning I called your office and again spoke to Pat. She informed me that she clocks in and out according to the clock in the office and she didn't go by my clock and it was 6:00 when she left. She then said there was a nurse practitioner there until 6:30 (she didnâ??t hear the banging on the office door?)! I was still extremely agitated during this call and Pat kept putting me on hold for various lengths of time returning with a phony sweet, sarcastic tone. This was the most frustrating and upsetting experience I have had with a doctor's office. Isn't a medical office supposed to be compassionate, caring and considerate? Was there a reason Pat couldn't have told the Nurse Practitioner that I was trying very hard to get there and have her simply hand me that slip of paper??!! No, instead she seemed to be quite happy to put me in a frustrating and difficult position because her day ends at 6pm. She seemed to absolutely delight in putting me on hold, speaking dismissively to me when she picked up saying that there was no one I could speak to because she was the only one in the office. She did tell me she would have a manager return my call when he came in at 3pm. A manager who works only from 3pm to 6pm?? As I said I was referred to you by mother and so was my sister. In talking to my sister she said she was basically treated the same way by Pat when she was in your office; abrupt and rude. My mother was shocked and upset and said that she has referred quite a few people to your office and although you are a wonderful doctor, will not be making any more referrals nor returning to your practice. Needless to say, neither will I. My mother and I work for companies that are very customer service oriented. We have both, on more than one occasion been asked to stay (for up to an hour) to accommodate a customer's needs. This in the name of customer service, professionalism and just plain common courtesy, not to mention the fact that we take pride in the business we represent, the owners and brands we work for. I have to say I hope Pat and this experience is not a true representation of you and your Associates at Buford Medical Center