Dr. Caitlyn Trang Thuy Truong, MD

She was friendly and professional, but the trouble really started after my procedure. I had been told that the procedure was approved by my insurance company, so we went ahead with the surgery. I'm not entirely happy with the outcome of my surgery--it didn't completely resolve the issue, but that's really just the icing on the cake. I came to find out about six months later that my insurance company had never received everything they needed in order to approve the procedure. So Dr Truong and her staff told me that the procedure was approved, and booked my surgery, even though they had never gotten an approval from my insurance company. I've been trying to resolve this between my insurance, Dr Truong's office, and the billing department for a year and a half now, and Dr. Truong's staff isn't making the process any easier. I've left countless voicemails and messages over the past year for Dr Truong's medical assistant, Andy, and I haven't received a single call back. The only time I was… able to speak to her directly was when I called her before she saw her first patient of the day. Otherwise, if you leave her a voicemail, don't expect a response. Now it's a year and a half later, the hospital billing department has been hounding me down for $18,000, and Dr. Truong's office has been so slow in helping me resolve it, that this has now been reported to a credit agency. Even if we do get the procedure approved retroactively by my insurance company, Dr Truong's office's oversight has significantly impacted my credit score, which is an effect I will feel for several years to come. I was really hoping we could resolve the issue before it came to this, but they have left me no choice but to begin talking to a lawyer.