Dr. Jennifer M Ayscue, MD - Reviews Is this you? Claim your profile

I’ve had several procedures performed by this provider at Medstar. All of them have went smoothly. Recently, the administrative office contacted me to let me know there was problem with a payment from 2 years ago! This didn’t make any sense bc my insurance was fully active at that time and I’ve had procedsures since then using the same insurance. I was Confused as to why no one contacted me earlier and why they would continue to see me and perform procedures. Also, it didn’t make sense that all of the other procedures were paid for and not this one if all the procedures were the same and the insurance was the same. The person I originally Spoke with acknowledged this didn’t make sense and felt there had been an error. Later, I was Contacted I told I needed To pay the full amount totaling a large sum. The administrative staff was rude and made several statements that were definitely micro aggressions and negative assumptions about my social economic status. I tried to rectify the situation and see how it could be fixed and the staff person was unwilling to work with me or give me any helpful information. The result is that the office forwarded the debt to a law firm for collections. I found the administrative practice to be incompetent and the process to be extremely unprofessional. This isn’t patient friendly and I’ve never experienced anything like this. I recommend Going somewhere more organized bc you while the provider is great, no one wants to have to worry about getting a bill years later bc the staff doesn’t know how to properly bill and code.