Dr. Matthew Dean Kay, MD

Dr. Kay was referred to me be my Eye Dr. because I had double vision, we had a video conference, and he diagnosed my symptoms as a weak nerve that will heal by itself in few months, then he said to have another conference in three weeks, here where the problem occurs, when his employee called to schedule the second conference, I declined and informed her that I was out of work and can't afford the cost, beside the Good Dr. said it will heal by itself, she replied that because it is a video conference the cost is covered completely by the insurance Co., and I should voice my concern to the Dr. himself, so I accepted, well the second conference I became a study subject to one of his residence student, again with no treatment of any kind, when I confronted the issue, he said may a prizim glasses of something like that will correct the issue, made an appointment at his office in Ft. Lauderdale. when I arrived the staff was very disrespectful, joking about my name and too relaxed with their… comments, then hit me with a bill for what they said it was covered completely, at that point I realized I am dealing with deceptive practice, and walked out, emailed his Secretary and voiced my concern with no reply at all, very bad experience, the staff is a non professional staff

I should sue this guy for emotional abuse. Arrogant, sexist and above all self-serving, he insisted I had MS ( I dont!) without a shred of evidence so he could refer me to his so called MS dr, upon which I discovered he has quite a profitible little pipeline going. He then diagnosed me with an eye issue he said was "stress" and to ignore it which was patently absurd, not to mention insulting- (the genesis has since been diagnosed by a more competent dr)

I was referred to Dr Kay several years ago and again today. I quit going to see him after the 2nd or 3rd visit because his office/administration/ support staff were so horrible, and actually beyond rude that I quit going to him. I did complain once and was met with indifference. So, today I was referred to Dr Connor in Palm Beach Gardens. I was told by his very helpful and friendly staff that he did not do eyelids anymore and they were referring patients to Dr Kay. Wow...I decided to look up the reviews on Dr Kay to see if things had improved. The first review I read stated, "HORRIFIC," front desk personal. He went on to state that he left before seeing the doctor. The horror story sounded so much like my past experience"s" that was over 7 years ago...I found it so astounding that I decided to write a review cautioning people regarding this office. It seems that nothing has changed. Now, what do I do? One thing is for sure I won't subject myself to the incompetence, rudeness… and disrespect of this office staff just to see Dr Kay. Don't get me started on the long wait times...I highly recommend you find a different doctor until they make some radical changes with regard to their office staff. I would suggest firing them all and starting with a fresh slate.

Bedside Manner is horrible. I will never forget how insulting he was to my parents.Was so annoyed that my dad was asking questions regarding my mother's treatment. He yelled at my mother as well for asking questions. Both are almost 80 years old. Dr actually escorted us out and told us never to come back. One day I will share video of this if need. Another patient in waiting area taped it and gave to us.

I was referred to Dr Kay by a neurologist due to suspected optic neuritis (O.N) because I was having MS symptoms and experiencing a change in my vision. After an incredibly long wait in the waiting room and a brief visit by Dr. Kay, he stated he was certain that I did NOT have optic neuritis. I asked to be send for orbital MRIs (something a friend of mine who knows a lot about eyes recommended). Dr. Kay said that was NOT necessary. He said he was certain I did not have O.N. I told him my vision has changed, something is wrong -- and he ignored what I said. He kept saying he was certain I did not have O.N. .... Flash forward 3 weeks. My neurologist did visual evoked potentials, and I did have optic neuritis! After that, the fact that I had optic neuritis was further confirmed many times by various physicians, as they could see the paler (palor?) in my eyes and even just the way my eye responded to light. ... Please if you are serious about you neuro-eye health, do not go to Dr. Kay. Go… to someone who actually knows what they are doing.

Misdiagnosed me, leading to a delay in me getting the right treatment. He is extremely overrated.

After waiting hours and going through several eye tests to see Dr. Kay, I finally was taken into the exam room. He came in spent several minutes reading his notes from my last visit and I assume my tests which he did not share the results of ever. My time with him was interrupted at least three times by an office worker who was concerned about a patent who was there that did not look like her drivers license. She eventually pulled him away from the exam room leaving me with an intern while he delt withe something else. When he came back he questioned my medication and became outraged at my doctor's treatment therapy for a condition that he had been treating for 4 months because he could not find evidence of the condition. I was promptly and rudely dismissed and told I didn't need to come back unless my vision changed. I do not know what my eye condition is!!!

Dr. Kay and staff have helped me recover from Optic Neuritis due to MS. He & crew are all very kind, caring and superb professionals.

The wait is long. But the reason is there are so few doctors of his specialty . But the doctor is excellent! He also refuses to take in partners so he always knows everything about every patient.

Simply the best at what he does. The office wait time is worth it. Expert diagnosis and treatment. Takes the time, often 45 minutes, to diagnose and thoroughly communicate with the patient.