Dr. Eingun James Song

I rarely leave negative reviews, but our experience with Dr. James Song at Frontier Dermatology was serious enough that I feel obligated to share it so other patients can make informed decisions. My husband underwent an outpatient cyst removal procedure with Dr. Song on May 19, 2026. We were told the procedure went as planned and were given standard aftercare instructions, including avoiding showers and exercise for 24 hours and applying Vaseline afterward. The following day, less than 24 hours after the procedure, my husband began bleeding heavily through layers of gauze, bandages, and eventually his clothing. We contacted Frontier Dermatology and were instructed to have him lie down and apply pressure. We followed those instructions exactly, but the bleeding continued and worsened. When we called the after-hours physician, we repeatedly sought guidance about whether we should go to the ER. Despite explaining the situation in detail, we were unable to get a clear answer. We were… told we would "probably end up at the ER" but were also told that no one could definitively recommend that course of action without seeing him. We first went to urgent care, where the physician was uncomfortable treating the wounds because of their depth and complexity. After attempts to stop the bleeding failed, we were sent directly to the emergency room. At the ER, the physician treated the wounds with silver nitrate to stop the bleeding after hours of unsuccessful attempts elsewhere. We did not return home until approximately 1:00 a.m. The next day, I filed a formal complaint with Frontier Dermatology regarding both the procedure and the lack of adequate after-hours support. During that conversation, I learned my husband had no follow-up appointment scheduled for two months. After I filed the complaint, Dr. Song personally called my husband to discuss the situation. However, despite being told our concerns would be reviewed and that someone from Frontier Dermatology would follow up, we never received any additional communication from clinic leadership or management regarding the complaint. Because we were concerned by everything that had happened, my husband sought a second opinion from another dermatologist. That dermatologist informed him that the wounds were infected and required antibiotics and additional treatment. We were also told that corrective care would now be necessary to reduce the likelihood of significant scarring. During follow-up communication, we learned that no pathology report had been performed on the tissue removed during the procedure. What should have been a routine outpatient procedure resulted in severe bleeding, an urgent care visit, an ER visit, an infection, additional medical treatment, missed time, stress, and ongoing concerns about long-term scarring. We understand that complications can happen in medicine. What troubled us most was the combination of the outcome itself, the difficulty obtaining clear guidance when things went wrong, and the need to seek care elsewhere to address the resulting complications. I hope sharing our experience helps other patients ask questions, seek second opinions when necessary, and make informed decisions about their care.

Does not listen. Does not trust patient. Does not act respectfully. Does not think scientifically. Worst dermatologist I've ever seen.

My family has been going to Dr. Song for many years. We have both been medical providers so we are very picky who we go to. I highly recommend Dr. Song and trust his judgements.

I took my son to Dr. Song twice a few months ago. He was very patient and called my back promptly when I left a message to his team. However, I was quite disappointed when I read his notes on patient portal. He stated that he examined several areas of my son’s skin. It was completely wrong. He did not do it at all. He also stated that he thoroughly communicated with us about the side effects of the medicines. Sadly, he did not even mention about them. Because of that, I lost trust on him and switched to another practice.

I had one appointment with Dr. Song. During our appointment, he did his exam and then used liquid nitrogen to burn off a lesion. He charged me $211 extra for this service, but there was no discussion regarding the charge of this service. When I got my bill I left a message with NSD for someone to please call me back to explain the situation. I never received a call or email and a month later I got a certified letter in the mail that I was being withdrawn from service for all NSD providers. Stay away from NSD. They have no apparent process or person to talk to for resolving disputes besides terminating you if you disagree.

Women should avoid Dr. Song. He's a child with an ego problem who is highly volatile and disrespectful toward women. His clinical knowledge of psoriasis, rosacea, and eczema is poor and questionable. At best, second guess his decisions. He needs years more experience in clinic and with people. I won't see him again.

Very skilled doctor who is very kind and communicates very well. Highly recommend!