Dr. Heidi Rochelle Russ, MD

Another review said it well...she was arrogant, rude and unprofessional. The office needs a major renovation and the staff is almost as rude as Dr. Russ.

Switched to this group because my kids doctor switched offices and we followed him. I called the office because my 6 year old son was complaining his ear hurt. The staff was rude and told me I wasn’t in the system even though I sent records over weeks ago. Finally found our records after 20 minutes of me pushing. I was then told that the doctor I switched for and wanted to see was not available and I could see Dr. Russ. We spent 15 minutes in the waiting room filling out paperwork work. Very uncomfortable being in a waiting room like that during COVID. When Dr. Russ came into the room she seemed rushed. Hardly examined my son and said he was fine. Got annoyed when I asked a question about how to he0 his pain and said she didn’t have time. When I mentioned the issue of being in the waiting room she said it was my fault for not filling out the paperwork at home even though no one told me about it and I had to enter it into a tablet. Spoke to a friend who has used this group for a long… time and she laughed when I told her the story and said that everyone knows NOT to see Dr. Russ but the staff always tries to force patients to see her. I will go back but only to see the doctor I followed in the first place.

Switched to this group because my kids doctor switched offices and we followed him. I called the office because my 6 year old son was complaining his ear hurt. The staff was rude and told me I wasn’t in the system even though I sent records over weeks ago. Finally found our records after 20 minutes of me pushing. I was then told that the doctor I switched for and wanted to see was not available and I could see Dr. Russ. We spent 15 minutes in the waiting room filling out paperwork work. Very uncomfortable being in a waiting room like that during COVID. When Dr. Russ came into the room she seemed rushed. Hardly examined my son and said he was fine. Got annoyed when I asked a question about how to he0 his pain and said she didn’t have time. When I mentioned the issue of being in the waiting room she said it was my fault for not filling out the paperwork at home even though no one told me about it and I had to enter it into a tablet. Spoke to a friend who has used this group for a long… time and she laughed when I told her the story and said that everyone knows NOT to see Dr. Russ but the staff always tries to force patients to see her. I will go back but only to see the doctor I followed in the first place.

Save yourself the trouble of paying $100 to get your medical records sent to a new doctor. Last time I brought my 10 month old daughter there for a 10 month wellness checkup we waited in the waiting room for an hour, then in the exam room another hour until the doctor saw my baby. The staff claimed it was some kind of “insurance issue” but we have had the same insurance for multiple previous visits. The staff worker in charge told me she “understands it’s inconvenient for us but it’s also inconvenient for her.” Had me wait about 30 min another time when my infant had a bad fever. On two separate occasions we saw the doctors there when our baby was sick and we were told “she’s fine”, “it’s common at this age”....only to have to go back two days later the first time and get some medicine. The second time we had to take her to the hospital the next day where she was diagnosed with Croup. I do not trust these doctors & the staff isn’t friendly.

My daughter saw her for the first time yesterday. I was downstairs in the same building at another appointment with my sickly mother. My daughter usually sees PA MaryEllen, who is absolutely wonderful, however, we had to change appointments due to my mothers appt. After her appt, my daughter arrived to me in tears!!!! My daughter was insulted and laughed at for still being a patient at the age of 19. Other things were also said to her as well that no person, especially a Pediatrician, should say to her. If my mother wasn’t so sick I would’ve marched right up to the office and spoke to Dr. Russ myself. She has no bedside manner, RUDE, and maybe it’s time for her to retire. My family has been a part of that practice since 1993. We have never been treated like this. Then again, we had never seen Dr Russ. What a mistake.,

Doesn't know how to be polite to people

Probably one of the worst human beings that I have come in contact with. I am not sure why she is even a pediatrician. I went to her only once and that was the end of it. It was my first newborn visit to the pediatrician after coming out of the hospital. She had a horrible bedside manner, rude, looked down upon you if God forbid I question anything, not warm, not supportive, arrogant and ignorant. She walked in and never even said Congratulations, How are you feeling? nothing. I remember writing down all my sons intake of breastmilk and formula along with all his bowel movements and wet diapers. I was prepared in case she asked me about his eating and bathroom schedule because I myself had some questions and it was easier to see on paper. She looked at the sheet and with a horrible attitude looked at me and said "Um, OCD much?" I was so taken back especially since I had a horrible time with OCD during my pregnancy. Considering the fact that children can have trouble with OCD, this is… what you say? I remember asking her a question and she was busy walking out the door and didn't give a crap. My husband and I both looked at each other and couldn't believe what a horrible visit we had with her. She should have her license taken away from her because she doesn't deserve to even be around other people. If you think I am being harsh, have a visit with her and you will know exactly what I am talking about.

She is nasty very mean

she was arrogant, rude and unprofessional.