Dr. Jaime Alejandro Sued, MD

Staff is very professional. All staff members have excellent bed side manners and are very professional and caring and Dr. Sued also.

I was refered to Dr. Sued by my general practice physician. When I called for an appointment I was told it would be a month. I wasn't happy with this but what could I do? About a week before I received a call reminding me of my appointment. The lady making the call asked me if I had registered, said that I was supposed to register with them a week before the appointment. She acted like I was supposed to know this. Nobody had told me this - as I told her. She said OK we will take care of it before my appointment. I arrived at my appt. early and filled out the paperwork. I sat back down - about 5 minutes later the receptionist called me up to the window and said "We cannot see you today because you were supposed to get a referral from your insurance." I explained that I had been refered by my doctor, that no one had told me anything that I needed to do anything else. The woman immediately took a really nasty offensive tone with me and asked me "Don't you understand your coverage?" I told… her that I was used to all this being handled by the doctors and their staff, and said "I waited a month for an appointment and now you tell me I can't see the doctor? I am in pain here." At this point another receptionist chimed in "I find it hard to believe you waited a month" - basically she called me a liar! I then said I would not be coming back to this doctor and left. I am 58 years old and suffer from degenerative disc disease. I have been to lots of different doctors, but I have never been treated like this! I directly went over to my general practice doctor, and the lady I talked to there (billing specialist?) told me that there was no need for any other referral from insurance to see Dr. Sued, and she didn't see what could have caused a problem. She then called another pain management doctor, who is going to see me 2 days from now (instead of a month). I honestly can't say anything about Dr. Sued himself because I never got to see him. But I would avoid this medical practice like the plague. There is absolutely no reason to treat anybody the way I was treated here.

The doctor himself is wonderful. Great bedside manner, and relates really well to patients needs. His staff however is the worst. At least the women in the front office. They seem bitter and upset to see you. They are not patient, and it is not easy to deal with them. I saw one arguing with a potential patient. They should know and understand that they have a job because of patients! They are the first contact between you and the Doctor, and one can assume the doctor would be the same way (but he's not). Such a shame that he has such pitbulls working for him.