Dr. James Elisha Jernigan, MD

We became patients of Dr Jernigan when Dr Piland retired. Dr Jernigan was excellent, friendly manner, quick to help returned calls promptly. Only family practice doctor we have ever had to make a hospital visit of a patient due to emergency - what a surprise that was. Too Bad that he decided to retired in May 2019. Sent a letter to his patients 3 months before to let us know that we would continue to be taken care of by the practice for our health issues after his retirement. We were sorry to see him go, there's not another like him in the practice today. Unfortunately his plans for his patients were not fulfilled, some of us were told we would not be treated after this year due to medications we are taking that the lawyers and head physician decided would no longer be handled by anyone in the practice, even though someone had taken extra classes to handle these patients (less than 50). Good luck to Dr Jernigan in his retirement and farewell to Cold Harbor Family Practice.

My experience is that i don't receive the quality of facts about my health It's like over the yrs i have seen you you are declining so I'm just giving you the basic nothing more or less you talk about the amount of patients you have so what I'm i I could go on and on You should look back on the word Doctor someone you trust

James Jernigan has been my doctor for just shy of 15 years now. Medically knowledgable doctors are a dime a dozen; the thing that makes Jernigan special, in my opinion, is his gift for communicating. He is not in any way pretentious or condescending or distant like some other doctors I have visited; he's a very likable, approachable, friendly guy. He sets a positive tone that encourages open, frank dialogue. I can give no higher recommendation for a doctor. As for the rest of the practice, I have read the comments here that the staff is less than stellar in the customer service department. This has not been my experience. Everyone from the nurses to the lab techs to the people at the front counter has been nothing short of absolutely professional and courteous. I have thrown a wide variety of special situations at them and have coming away completely satisfied each and every time. Once, when a discrepancy arose between what the doctor prescribed and what the pharmacy filled,… the office resolved the matter in minutes. So, as far as I'm concerned, fine bunch of people at that practice.

Doc is good, Staff is TERRIBLE

Dr. Jernigan is a good doctor, however, I could not, in good conscience, recommend this practice. Virginia Physicians is a very patient-unfriendly corporation. All you will need to do to confirm this is call their phone number. The message on their recording only BEGINS to tell you what they won't do for their patients. The unfriendly staff will tell you the rest...IF you can wait on hold for 10 minutes or more. This is truly a corporate run business - in it for money, not patients.

But the office staff needs quite a bit of training in how to be more patient-friendly. They are completely unwilling to go the extra mile or even a little out of their way to help with a problem.