Dr. Jane Wor Chan, MD

I have seen Dr. Chan at Barrows as one of her regular patients when my retina specialist referred me to her last year. She was regarded as the most experienced and trusted neuro-ophthalmologist in Arizona. I've talked to other eye doctors, and they seem to respect her opinion alot.

I have no complaints about Dr. Chan's competence, and other physicians have told me she's excellent--but she has about the worst bedside manner I've ever encountered. I never felt that she listened carefully (she often continued to sell me on a procedure or treatment after I'd told her I understood and accepted it, for instance, as though she'd prepared a speech and was going to deliver it no matter what). Phone messages were rarely returned (perhaps the fault of her staff at the VA hospital in Reno), and the wait for appointments was unacceptably long (again, maybe a VA problem).

She saw me within a week and explained things that other doctors didn't know about.

Dr. Chan took the time to look over my complicated eye problem and explained to me what was going on and what treatments I could try. She really gave me more hope.

I've seen Dr. Chan only at the VA Hospital, where high demand and short staffing probably contribute to both the wait and her hurried manner. To be fair, when I've pinned her down and insisted on explanations, she's given them clearly and concisely, but that doesn't seem to be a regular part of her procedure.

Dr. Chan is truly an expert in her field of neuro-ophthalmology.