Dr John Bertelson

Dr. Bertelson was not willing to give my family the level of care, time, and attention we needed. I felt that there was a lack of compassion and genuine concern throughout our experience. When dealing with something as important as a family member’s health, compassionate communication and a willingness to listen are extremely important. Unfortunately, I did not feel that we received that from Dr. Bertelson.

Dr. Bertelson’s care was deeply disappointing. He did not take our concerns seriously and, in our experience, contributed to delays in my husband’s diagnosis. Rather than listening, he questioned why we had traveled three hours to see him instead of an out-of-network doctor in our own city—an unreasonable assumption, given the effort we made to seek help. Most concerning, he told us we needed a “good doctor” to diagnose Alzheimer’s. Fortunately, after returning home, we did find a qualified physician who listened, took appropriate action, and was able to diagnose my husband within a matter of weeks.

Very kind and understanding of my mom's condition and diagnosis for her dementia.