Dr. John Santoro, DPM

I wish I could make Dr santoro my everything Dr. he takes the time to find out what is going on with your feet. He takes lots of time to ask the questions and pinpoint a solution! Love love love him!

I wish I could make Dr santoro my everything Dr. he takes the time to find out what is going on with your feet. He takes lots of time to ask the questions and pinpoint a solution! Love love love him!

Beware of shady billing practices and bait and switch tactics by this doctors office. I was told that I needed custom-made arch support for my Planter Faciaitis, I was informed that I would need to pre-pay as insurance doesn't always cover but that they would let me know if my insurance wouldn't cover. I pre-paid the amount they told me and updated my shipping address as I was moving out of state the next day. Had a lengthy conversation with the 3 women in office about my move. I never received a call that my insurance wouldn't cover them and was expecting a refund of the pre-paid amount. Several weeks later the arches were available and I had them picked up by my husband who was there on a business trip. After wearing the arches a few times my condition actually worsened and I had to seek treatment in my new state. Many months later I received a bill showing that I owed hundreds of dollars more for the arches. My husband called to discuss and was basically told to go pound sand. I… then wrote a letter to Dr. Sontoro explaining the situation and that I didn't believe I owed anything else due to the misrepresentation that took place in his office. I received a letter back telling me it was my fault as I didn't have the required follow-up visit, what? How could I have a follow up when I moved out of state the day after my visit. If a follow up was required why did they insist I get these arches as they were all well aware I was moving the next day; the prudent thing would have been to tell me to seek a new doctor in my new State. The letter then told me to pay or they would submit me to collections. Here I was trying to work with them and instead of trying to help me they threaten me. I wrote another letter asking them to send me some kind of proof that I was aware that the arches would actually cost several hundred dollars more than I was told in the office and that they shouldn't threaten collections when I'm clearly discussing this with them and not ignoring it. I received no response to that letter and today I received a letter from a collection agency.