Dr. Jonathan Miller Richman, MD

Appointment was scheduled. Got there 10 minutes early. Sat and waited for 35 minutes to be called back. I approached the front desk and acquired about the waiting time. They informed me it would be at least another 15 to 20 minutes due to an emergency. They made no attempt in informing those who were waiting. I think as a courtesy to patients, we should be told there will be a waiting period if there is an emergency in the back to give us the option of rescheduling. I wasted an hour to get to an appointment/another hour to travel home, 35 minutes of waiting time and not told there would be an even longer waiting period time. If I had not taken the initiative to inquire at the front desk, I would have waited at least another 15 to 20 minutes before I was called back and then waited in a room for the doctor to see me. Why are patients supposed to arrive on time, yet won’t be seen on time? If an emergency happens, call/text the patients and let them know what is going on so… they can reschedule if needed.

I've been a patient of Dr. Richman's for 5 years & he's my favorite doctor since living in NC. I'd give 5 stars, but his staff needs to get their act together. It's sad to see such a great doctor with a poor support team. If they'd be more consistent, it would be a pleasant experience. They especially need to work on handling Rx refills from pharmacies, respectfulness, & appointment scheduling. The nurses are professional.

He took me on as an MS patient when my neurologist at Duke retired. He changed my meds and got me walking again. There have been some ups and downs with MS but Dr Richman is great!

Dr Richman ruined 9 months of my life by speculating ,after a 15 min clinical exam , that I had Parkinson's disease! After several months of anxiety I was diagnosed hyperthyroid! Don't go to him!

Although I was a new patient, the doctor took his time to explain what he felt was going on with me. He spoke to me about a treatment plan and the way ahead. Even though he was running behind, he apologized and thanked me for my patience. The appointment didn't feel rushed. He took time to go over everything in detail. I feel very optimistic. He has restored hope.