Dr. Josephine V Ticsay-Lopez, MD

Do not take your children here! The nurse practitioner, Buffy, is practically useless. My daughter had acid reflux and she said it was colic. I seen Dr. Lopez and she put my daughter on reflux medication. Her symptoms resolved. Buffy also said breastfed babies couldn’t have food allergies but after to talking to someone else that is far from the truth. The staff as a whole is rude. They make you feel dumb. I even had one medical assistant laugh at me when I told her my daughter wouldnt let me lay her down because she was having a hard time breathing. (She had brohnciolitis) I never disclosed but I’m a medical assistant as well. I would never and have never treated patients like they were less than. They made me hold down my 2 month old baby to get her vaccines even though the standard practice is to allow the parents to hold the child or nurse them. The nurse giving the vaccines even laughed while doing them and my child was screaming. Today was the last straw. My daughter is sick and… running a 102 fever. The office closed. They were suppose to be back opened today. No one called or left a message. They said they checked their system and I was contact yesterday. I never was. I took her to urgent care and they said follow up with her pediatrician. If you want inadequate care for your children go ahead but I’ll never go there again. I’m appalled.

We used to be very happy with Dr. Lopez; however, in the last couple of years the level of care has dropped dramatically. She now has a physician's assistant in her office who handles most of her cases. I have no problem with PA's, having worked with several outstanding ones in my health care career. But his one is NOT one of the good ones; he doesn't take the time to ask questions, or really even listen to concerns. We have had several issues with getting referrals that are REQUIRED by our insurance company for my child's specific condition, and have had to have the specialist we work with call and raise a ruckus to get it done; they then LIED about it and said that they had approved our request, less than ten minutes after telling us it was denied because his short-term medication was working. (Of course, that's the point of short-term meds; they're only used long enough to control symptoms until the cause of the problem is found, and can cause side effects with long-term use.) … They also tried to force us to give our son the Gardasil vaccination, even though we explained that we did not want to until further testing had been conducted on the side effects for young men. They no longer take concerns seriously, don't take the time to listen thoroughly to signs & symptoms, and will give you the quickest diagnosis possible just to get you out of the office. We are currently transferring to a different pediatrician because the quality of care has become so poor. In addition, her staff has become very difficult to deal with. I'm not a 'pushy' patient; normally if the doctor tells me it's necessary, I don't argue. But there have been too many instances of low-quality communication & indifference to patient care that I can no longer comfortably take my child there, or recommend this practice to anyone else.