Dr. Karen Roberta Maser, MD

I had the most ridiculous, unprofessional experience with Dr. Maser today. I went in for a biopsy and as I was waiting in the exam room, Dr. Maser attempted to log herself into her office computer system. She couldn’t. After several attempts, she started cursing. She left the room briefly, I assume to double check her user name and password. She returned and tried several more times to log in, then turned to me and said she was sorry but she couldn’t perform the biopsy because she couldn’t access the system. It’s bad enough that my time was wasted, and I am now forced to wait longer for a biopsy, but what exactly was her plan for treating any other patients, if she didn’t know her user name and password? How does a doctor forget her password? It was completely bizarre. I had already decided that was going to be my last visit with Dr. Maser. She kept me waiting for hours for my previous two visits (I had read reviews about long wait times, but I thought she would prioritize me when I… had an issue. Nope.) I also find her bedside manner to be brusque and unpleasant. Stay away!

You will not find another doctor who cares as much as Dr. Maser. She's been my OBGYN for over 20 years. She is tough, no BS but she puts her patients lives as her first priority. I used to be upset about the wait times, but when I had my son, she was at the hospital at 6:00 a.m. doing rounds BEFORE she saw patients in her office. Because she takes the time for each patient, she gets backed up with timing, but that's because she genuinely cares. I trust her with my life and trusted her with my babies lives.

Unfortunately, this doctor is routinely behind and our appointments end up being 2-3 hrs of waiting. Although she seems like a good doctor, the poor scheduling and lack of respect for patient time makes it hard to recommend this one.

I started seeing Dr. Maser in 2003. I was pregnant and was having terrible pains. I had been missed diagnosed by my previous Dr. and was searching for another. A nurse at Fairfax Inova recommended Dr. Maser. At my 1st appt. with Dr. Maser she consulted with my husband and I, gave me a thorough examination and explained in great detail what was going on with me. She had me put on immediate bed rest and I had to come in to see her every 2 weeks as opposed to the normal obstetrician visit. She was kind but direct and I was blessed to naturally deliver a beautiful healthy baby boy. There were times when my wait was longer than others but not that often. At the time I visited the office the staff was pleasant. We relocated to another area and my insurance was out of network. She would still be my Dr. other wise. My son is now 14 and is still as healthy as ever, vibrant and strong. We thank God and Dr. Maser for taking such good care of us. I am shocked to read the negative reviews that… were posted, my experience with that office had a great outcome!!!

I was a patient for over ten years until today. I have always waited for about 2 hours. Yet, today it was not just a long wait it was just disrespectful! Why subject yourself to the overbooking and the rude doctor.

Bottom Line up Front: this is not a clinic that values customer service. If you are okay with rude, unreliable staff and a cold and arrogant doctor, then maybe Dr. Maser’s clinic is for you. Otherwise, look somewhere else. We had an appointment with Dr. Maser that she had to cancel because she had a patient in distress. Obviously that was not a problem at all. The staff made us sit and wait, however, for thirty minutes after telling us our appointment was cancelled before they would give us a new appointment. Okay, not great, but forgivable. When rescheduling, the staff told us that we could go get blood drawn at the beginning of our next appointment while we were waiting to see the doctor. Great! A convenience! One hour before our rescheduled appointment, the office called…another emergency. Of course we understood. It bodes well for us that the doctor will reschedule lower priority appointments for an emergency, right? The staff gave my wife two options to… reschedule, 1:00 and 3:00 p.m. the next day. My wife said she would call back and called me. I had a meeting that I could not cancel the next day that I would not finish until 1:15. My wife called the clinic back approximately 40 minutes after having spoken with the staff, and was told that they had given away the 3:00 appointment. Really?? After cancelling our appointment twice they could not hold the slot open for even an hour? “Don’t worry,” the staff told my wife, “the doctor usually runs at least an hour or 90 minutes late for her appointments anyway.” Okay, well that is not very encouraging… My wife asked if she could get her blood drawn before seeing the doctor at 1:00 while she waited for me to show up, especially since the doctor would be so late. The staff said that was not possible until after seeing the doctor and denied ever having told us that it was possible even though we had both heard it. I can understand that you need to see the doctor first, but the staff took no responsibility for giving us incorrect information previously. My wife picked me up after the meeting and we raced to the appointment, showing up at the clinic just before 2:00. The doctor came out and told us that she was running behind and it would be a long time before she could see us. She asked why we were late and we explained the situation. We emphasized that we completely understood the need for her to cancel the appointments, but the way her staff handled the rescheduling had left a bad taste in our mouth. And here is the straw that broke the camel’s back: Instead of giving any consideration whatsoever to the possibility that her office mishandled the situation, without hesitation and in a belligerent voice, the doctor told us that we should find another clinic. Needless to say, we did. I love my wife too much to subject her to that kind of care.

Do not recommend. Do not put your lives in danger. Do not trust the advertisement. Get the facts.

She is worth every second you have to wait for her! She spends as much time is needed with each patient. When she is with you she makes sure you know you are her #1 priority. She wants the best and expects the best care for each of her patients. Love her and this practice more than words could describe

Dr. Maser is an amazing, brilliant Doctor. While I am just a nurse that is lucky enough to work alongside her, I can assure you that when you are her patient, no one means more.

The only issue is waiting time is around 3hours on average