Keith Loven, MD

I want to personally thank you Sharonda for finally helping me with getting my prescription information. I was advised by a different rep on Monday it would take 48 to 72 hours for someone to respond and she was not able to assist, However I called the appointment line and Sharonda so nicely assisted me with this information. I still have not gotten a call back I assume my skin would have to break out waiting on a call back. However Dr. Loven is very on time and kind... Office needs to do better

Beware of over billing procedures and test. I had 1 mole clipped 1/4" at most in size that Doctor by passed during full body exam.Only until end of exam I double checked with him on this 1 single mole only because my wife asked me to, Only then did it become a issue and they wanted to clip off and Biopsy. On this day I paid co pay $45.00. Then I was contacted and was told something didn't look right to them that I needed to have it fully removed. I was told it would $245.00 on my part after insurance. Day of procedure I paid what was request to have procedure done and we proceeded. Only to have had over 2 inches removed on my chest down to muscle ending up in the emergency room 10 days later after post op procedure to have stitches removed. They remove stitches to soon the wound opened wide open to muscle again this cost me $375.00 to have restitched. Today in come have to receive a bill for their own Path lab work charging me another $327.58 . Now this 1/4" mole they cost me and… my family $992.58. Only to be told there was no further concern it all check out as a normal mole I could lived with. after all. Remember I had to point out to doctor my wife's concern after his full body exam never questioning this 1/4" $100.00 mole. This place will take what they can make off you. They have no concern about charges they charge to you. The do pour stitching job all seven didn't work. And BTW during this procedure where i'm cut 2 inches wide open with doctor and nurse in room. The nurse was coughing and making stuffy nose sounds spreading germs with wearing a surgical mask while this doctor has me cut wide open. The doctor had to ask her twice to put it on. Only to have finished with 1 minute after she finally listened to him. I would not recommend any of their locations with poor practicing procedure for germs and pour judgement of when to remove stitches and when not to. I was okay with all these flags and wasn't going to place a review until this bill comes in after all this said and done. Please beware and this billing practice you guys do should be against the law. My name Atwell Hill Acc#RGD70364

Really great experience. To start with, the website is great. I was able to find and fill out my new patient forms ahead of time. The website was very clear with what to bring and what to expect. The staff was professional. I interacted with 2 nurses/aides as well as an independent phlebotomist representing LabCorp. Dr. Loven was kind, empathetic, knowledgeable, and eased my fears. His instructions to his nurse/aide were clear. I had blood work that Dr. Loven himself called to follow up about. My blood work results showed that I was diabetic. Dr. Loven reached out to a professional acquaintance for information and to make arrangements for me to be seen. His connection allowed me to become a new patient with a doctor not taking new patients. This sort of caring is head and tails above the sort of care that we seem to get from doctors nowadays. I HIGHLY recommend Loven Dermatology and, specifically, Dr. Loven.

I saw Dr. Loven several times. I ended up switching to a different dermatologist because I wasn't seeing any results with Dr. Loven despite the fact that I religiously did everything he told me to do. The last straw was when I had an appointment scheduled for weeks. I arrived ten minutes early (to allow time for paperwork and parking). I ended up waiting for over an hour to see the doctor. Dr. Loven saw me 5 minutes before closing time for 2 minutes. I walked out with no new knowledge and no closer to 'fixing' my skin issue. I was appalled by the service, but more upset that I wasted an afternoon for nothing.

Dr. Loven himself and the nurses are great. However, the office staff in charge of appointments, not so fabulous. I’ve had to reschedule one appointment 3 times, all because the doctor will not be in on those dates that the staff scheduled me to be seen. The last call for me to reschedule is making me reconsider this practice because the woman was snarky over the fact that the days she had available were conflicting with my schedule.

Dr Loven aaddressed my concerns but seemed to be in a hurry to get out of there.

This incident happened several years ago. I had seen Dr Louven several times beginning at his office in the old Madison Hospital. I was very impressed with his helpfulness & professionalism. My father was always having skin cancers removed & I was concerned about some lesions I had. He removed some questionable skin & informed me they were not cancerous. Several years later I made another appointment with Dr Louven to look at some other skin I had questions about. This time I went to the Rivergate location. I was ushered into an exam room & waited. Shortly the door opened & in the doorway stood Dr Louven & his assistant. He basically asked what I was doing there, never coming into the room. I thought this was odd & suddenly felt like I was bothering them. I responded that I had some concerns but wanted a professional opinion. This evidently wasn't a good enough answer for him & I became aware that he wasn't going to examine me. I was stunned! I'm sitting there on the exam table, after… making an appointment weeks before & was expecting to find some answers to my concerns. Instead I was made to feel like I was an intruder & for some reason my health problems didn't matter. Needless to say I have not been back to him, or any other dermatologist. I am still dumbfounded as to what happened & why. I'm hoping when or if I finally get examined that someone doesn't ask me why I waited so long.

He's the best dermatologist in town. We have been going to him for years. My sons, now in their 30's, went to him as teens. We highly recommend him.

Rivergate Dermatology is the place to go. Great Doctors and staff. Dr. Loven takes his time with you and listen to your concerns.

Dr. Loven is a FANTASTIC Doctor. He is very knowledgeable and professional. The whole staff is AWESOME and I would not go anywhere else. I definitely recommend Rivergate Dermatology.