Dr. Kwan-Sian Chen, MD

I being seen by dr Chen for couple years dr Chen is wonderful expect he got a witch for office manager most nasty attitude to everyone i over Hurd the way she talk to his employees also nasty I just talk to her less than 2 min I feeling having hart attack so sad such wonderful doctor have a witch for office manager that’s why they only have 2 star

Had an office visit for basic cardiology checks, I was told my checks will be completed covered by the insurance, and they had me split into 2 office visits, the 1st one is general questionare without see the doctor, the second visit is to run on a treadmill and saw the doctor for less than 5 min. Weeks later my bill came and the insurance didn't cover a single penny. I called and ask why the front desk lady promise everything will be covered, the billing department lady was rude and told me I should watch out for my own insurance benefit better. Totally unprofessional and rude staff, if you go then expect a high bill from this place as they do not tell you the service they gave you does not cover by your insurance.

This practice is notorious around the Chinese-American community for the rudeness of its office staff and has been criticized on local newspapers. The insulting office manager (Lin Lin) is a nightmare who not only lacks a sense of responsibility but is also confrontational with patients, raising her voice and barking at helpless seniors with limiting Medicare insurance who aren't capable of retaliating. I took my grandmother for an appointment for a pneumonia shot, only to find that they never had it in stock. We made the appointment a month and a half ago. Not only did the office manager not apologize for the mistake and their failure to contact us beforehand, she rhetorically asked me if I wanted her to "punish and fire" the assistant who made the appointment when we calmly asked for an explanation. Raising her voice, she angrily asked me if I "was done speaking" when I tried to patiently explain to her that we drove thirty miles for an invisible shot and only want an explanation.… She then proceeded to yell at my grandmother in Chinese, and then began barking at her in English, clearly with derogatory intent since she knows full well that my grandmother could not understand. Her confrontational attitude made us, the victims, feel like the culprit. Never have I experienced such an abusive environment. The irony was painful; she somehow turned the tables on us for being responsible patients who showed up for a scheduled appointment. Needless to say, we are taking our business somewhere else. Exercise your right as patients and choose healthcare providers that treat you with dignity and respect.

The waiting time is too long. Also, some tests are not necessary. I suspect the only reason for these tests is to make money for Dr. Chen

This office herds you into a room then moves you into another room for long waits. You are not examined by the doctor. Then you meet him in his office for 10 minutes for a quick meeting and thats it. If you have an echo and treadmill it'll cost you more than $500 and they dont accept credit cards. How can I trust him to really help me, he doesnt examine me and spend enough time with me.