Dr. Lewis Klapper, DDS

If I could give zero or negative stars I would. I should have read the reviews before visiting, don't make my mistake. DO NOT go to Dr. Klapper. I have never met such a nonchalant and uninterested physician. Last year I was sent to Dr. Klapper by my neurologist, as he suspected my headaches were from TMJ. They didn't tell me until after the consultation that that alone was $250, which is outrageous. I thought the consultation went well and that he understood what I needed and how to help me, and now I know it's just because he pushes the ONE product he uses, which is a ridiculously expensive mouthguard that is supposed to be innovative and the best there is. Me being a young 20-something just trying to deal with the pain, I accepted and set up a payment plan for the $1,500 mouthguard since they don't take like any insurance. That should have been my red flag and stopped me. When I received the device, he was good about making sure it fit me correctly, even though he seemed… disinterested and annoyed that he had to keep filing it down. Fast forward to a month later and the cheaply made piece of plastic was disintegrating. When I called to ask about this, he dismissed my concerns and didn't care that it was stabbing me in the gum, said that it happens. I'm sorry but for $1,500 that thing should last a lifetime! Fast forward to a few weeks ago, when I received a bill out of the blue, after no communication or calls or anything for over a year, saying I still owe $500. How is that possible when I authorized them to charge my credit card every month for a set amount of time until the device was paid off? I have now had to call them FOUR TIMES to try to get it figured out. When I called yesterday he was rude and very dismissive again, telling me I needed to call back on a Saturday as that is the only day his receptionist is in. Who only has a receptionist on a Saturday? I also shouldn't have to be the one reaching out to them when they have messed up the billing, this is their responsibility. I'm not the only one this is happening to, as he thought I was someone else when I called and asked if I had mailed in my receipts. (which is extremely unprofessional, he never even asked my name or what I was calling specifically about, and instead of taking a note he told me to call back and he would let it go to voicemail) Dr. Klapper needs to retire and everyone needs to stay away from him. He does not know how to run a business and does not care about his patients, only about the money.