Dr. Lisa Ines Robles, MD

Brilliant, kind, supportive!

Although Dr Robles is a true professional, I changed doctor's because of her incompetent office staff, particularly CINDY. Cindy is unprofessional, inconsiderate and plain rude. Cindy makes inappropriate comments about patients to other office staff. Cindy does not speak respectfully to patients.

Dr. Robles is a great doctor but UNFORTUNATELY Jessica and Cindy are rude, disorganized, lazy and needless to say un professional. Trying to get records and orders faxed by these two was nearly impossible, I literally had to do their job to get things done myself. I went to a specialist office they too requested my records and they had the same experience as well which was "no response"

Dr. Robles took care of my spouse when she was dying of cancer. After she died Dr. R. spoke with me at length repeatedly on the phone expressing sympathy and also offering valuable advice on my own life issues.

Other reviews are very accurate. Dr. Robles, Teri and Belinda are wonderful. They care a lot about their patients and spend the time needed to figure out your issue, however, the front desk staff has caused me such stress I have now found a new doctor. They have billed me for charges covered under my insurance, they have placed other patients records in mine and I never get called back when I leave a message. Making an appointment is so hard to accomplish. They never answer the phone and the voice mail states we are currently closed and it is Monday about 10am. They are incompetent and inefficient and Dr. Robles is losing many patients because of it.

Does not call patients back. Hard to get ahold of . Front desk staff do not respond appropriately when request are made.

Dr. Robles is ill served by her front office staff. HIPPA is totally ignored while the receptionist plays messages on speaker for all patients to hear. They often forget to send scripts out and then follow up is necessary by the patient. The waiting room is cramped and wait times are quite long. Dr. Robes is a wonderful doctor in a busy practice with poor front office staff to handle the load.

My experience from making my appointment to the end of my appointment was excellent. Her staff were very professional and personable, I felt like I had been there before. Dr. Robles was an amazing professional, she was knowledgeable in every part of my visit, took time to go over my many health issues, my medications and listened to all my concerns, giving me so much feedback. I was so impressed with Dr. Robles and happy to have been referred to such an amazing, professional lady. Very thankful.

I think Dr Robles is a competent and conscientious physician, but the same cannot be said about her billing person. She charged me $200 for my initial visit (about 10 min), billed Medicare and me. After some communication, I paid it, but after I pointed out that they had billed Medicare too, after several attempts I have not been able to get a refund or adjustment to my acct.

Dr. Robles is calm, kind, caring, knowledgeable, and takes action to give her patients the best care possible. I feel so lucky to have her as my primary care physician. Yes, sometimes I have to wait to see her, but that is because she spends the time needed with each patient. I would rather wait to have her focus her full expertise and attention on me when it is my turn than to have a doctor who thinks the time on the clock is more important than the human being in front of them.