Dr. Maria Socorro Sainz Pongos, MD

Great doctor, very thorough, and listens to patients concerns in visit.

staff except Kristin sucks....have had to wait 1-2 weeks for a precsription to be called in for a diabetic no less..all Dr Pongas cares about is maintenance and farming you out and gets upset if you do not agree with what she wants.....I have never been treated so badly by a doctor ad I have by her

I have been with Dr Pongos for years and she has been amazing. She goes out of her way to provide the treatment that you seek and is very caring and comforting.

My experience with this provider was that she is interested solely in you getting your annual screening tests completed, regardless of current best practice evidence to support the use of such testing. I was being seen specifically for an autoimmune-based issue and wanted to try an atypical yet not an unusual or an off-label medication approach to my treatment (had tried all typical approaches previously without success). Dr. Pongos was not willing to do *any* research to increase her own knowledge in that area whatsoever, flatly stating she did not have time to learn about "all the new" treatments for this or that medical issue. She was not even willing to try. She seemed only interested that my annual screening tests were up to date. If that minimal care is all you want in a doctor, by all means be her patient. If you want a doctor who will work with you in a respectful manner, I suggest seeking medical care elsewhere.

VERY THOROUGH, ACTS ON WHAT SHE FINDS.

My husband and I have been patients of Dr. Pongos for over 5 years. She is very good at spending time with us, she asks a lot of questions, makes us both feel like she really cares. She listens to our complains or problems. I have never had a problem with her office staff. Kristen always is willing to help, calls me back with answers to my questions, my referrals are made in a timely manner. I true fully can not say a bad word about Dr Pongos or her staff. I have referred many of my friends to her, none have had any complains .

I find Dr. Pongos to be a very personable and caring Dr. I n the years that I have been a patient of hers, she typically refers me to other Drs. I don't mean that to be a negative. The referrals have all been to the correct Drs where I received the correct treatment. Which is probably the function of a Primary Care Manager.

the best Md I have ever been to

Dr. Pongos does not seem to care about me as a patient. I feel treated as just a random person sitting in her office and taking up no more than 7-10 minutes of her time. My questions and calls are treated as unimportant and I'm expected to take vague responses like 'everything is fine' without inquiring for more information. I'm a young, intelligent individual and this is MY health. It's my right to know and understand what is going on with my body. The office is slow to schedule referral aapointments (3 weeks before I recieved a message with the appt date/time). They are slow to request medical records and seem to be accepting of it taking an extended period of time. They are slow to call with results or they don't call at all. The office staff that answers the phone seems put off by my inquiries and more concerned with getting me off the phone than they do with handling my question. I've never been able to speak to the nurse or Dr. Every time I've called my question was handled… (poorly) by Kristen. Even in tears and sobbing, she used 2 or 3 word answers to my question and only wanted to shoo me off the phone as fast as possible.

Giving me med