Dr. Mary Ann Lavery, MD

deceptive billing practices

I have been a patient of Dr. Lavery and Dr. Sating before her for more than 35 years. I always thought Dr. Lavery was a thoughtful, caring physician. I was totally wrong. I had cataract surgery on both eyes at the end of 2015. I began having blurred vision in my left eye and called the office to see if I could be examined for the issue. I was turned away because my insurance was not accepted by Dr. Lavery. I wasn't even given the option of self-pay. I was just told to go elsewhere. Obviously, due to the loss of vision I was experiencing I did go to another physician. I was diagnosed as having a secondary cataract and need YAG laser surgery. I had to pay $250 for an exam and will need to pay a facility fee for the surgery later this month. Dr. Lavery has the YAG laser in her office and the self-pay cost to me would have been much less than what I now need to pay for the new ophthalmologist. I'm beyond disappointed with the treatment I received from Dr. Lavery and her staff. … I feel she has lost all empathy towards her patients and is only interested in the bottom line. I would have been happy to self-pay for my treatment. To be completely denied medical help is abominable lack of treatment. I used to recommend Dr. Lavery and just warned everyone she has a cold, miserably unhappy receptionist who has the personality of a slug. I told people she was a top notch physician that took time to administer a quality exam. Now, every chance I get I will suggest NO ONE go to her due to her callous treatment towards me. Dr. Lavery, Dr. Cingle and their staffs should be ashamed of no longer caring for their patients, just their wallets.

Week day receptionist needs to be replaced. She is rude. She is short, snarky, talks over you, is emotionless, and treats you like a number. You would think a receptionist would have people skills as she is the first impression of the practice. I loathe calling there. Dr. Lavery herself is awesome! She is kid friendly and thorough.

Dr Lavary is excellent .but the front disk lady is so mean and rude and disrespectful

Dr. Lavery is excellent -- the only drawback is dealing with "J" who is the receptionist -- rude, rude, rude!!

My children just love her. She is so caring and thoughful and it truely shows. All my relatives have switched to her for their eye care and have nothing but good things to say about her and the staff at the Westlake Eye Center. My 79 year old father who raves about his cataract surgery making him see good again.

Rude and unprofessional

My family and I have been seeing Dr. Lavery for over 10 years. My daughter was diagnosed with an eye problem when she was 9 months old. We were referred to Dr. Lavery beacuse of her skill in treating this issue. She was very patient with me, explainging in laymans terms all that I needed to know. Dr. Lavery performed the surgery and was excellent with follow-up. Over the years Dr. Lavery has helped our family with all sorts of questinos concerning our eyes and is always helpful and knowledgeable.