Dr. Norvin Ilao Ona, DO

I have been seeing Dr. Ona (and Ashley) well, forever! They are both very friendly, take time with you, and are very knowledgeable. I have great trust in Dr. Ona as he refers me to specialists that he himself uses. My cardiologist, my gastroenterologist and even my ortho doctor. I have only had to wait one time that was more than a few hours but i was a walk-in. I also came late in the day. I've never had any issues with the front office staff either.

I’ve been with Dr Ona over 20 year! Very great Dr. /caring/takes time/knowledgeable/good staff??

Dr O is a great Dr and the staff rock ....

Alarmingly rude and inept back office staff. Nurses aren't much better. Genuinely NOT interested in you or your health. Dr. Ona is nice, but he only half listens to what you say. He decides what you need to do, regardless if you have concerns or not.

Dr Ona has a good reputation however his staff is uncooperative and not willing to help patients determine what is covered or included in routine visits. Even worse they expect the patient to know exactly what urine and blood test need to be done. Even after making the call to insurance as requested. We will be changing doctors next time ??

I went back to dr. Ona after three years of doctors who did not care much. Dr. Ona is a fine doctor who is upfront and honest. He has always given me top notch care. Dr. Ona and his excellent staff listens and has compassion . I and my husband wish other doctors took a lead from him. I trust him .

Dr Ona himself is great. Great Bedside Manner and a good Dr. His staff disappoints on every occasion though. I have been going to Dr Ona for years and have been going to him even though I moved 20 miles away. In trying to schedule an appointment for blood work (RX Refills) almost 2 weeks in advance, was told they had no appointments available and I would have to walk in, which I did. It took me 3.5 hours to see the Dr. His front office staff has no friendliness to them at all. They just ask the questions and go through the motions. None of them smile. The main issue I have had on just about every occasion is the office failure to call in my RX once I have gone in for my blood work. On every occasion, I wait a few days then check with the pharmacy, then have to call the Dr office to get them to call it in. The patient should not have to follow up with the Dr office to ensure they are doing their jobs. This is a consistent issue with this office. I have also had this problem where… the pharmacy sends the Dr office a request for the refill and they get no response. As such, I end up calling the Dr office again to ask when they are going to send in the refills. Its become such a constant issue now (for years) that I decided to post a review.

Dr. Ona has a great sense of humor and wonderful manner! He takes his time with you, no feeling of being rushed, and is very attentive to your questions and needs. Everyone was professional and courteous.

I have been to Dr Onas office several times over the past 3 years. Dr Ona himself is very kind and caring. The more time goes on though, the harder it is to see him. I was there two days ago and waited over two hours, and finally saw a PA FOR 2 min! While waiting I was in severe pain, I asked the front desk several times how much longer and they were very rude. St one point I felt I may have been seen more quickly at the ER, so I asked for a refund on my co pay, which is collected first thing. After I asked, the front desk was very quick to say "ok" ( my husband talked me into stAying) when I finally got seen by the PA, she told me it was very important that I immediately go get an ultrasound of my abdomen. I went, got it done and they assured me that I would hear the results by that evening. Well... 3 calls and two days later and nothing!! I will NOT be giving Dr Onas practice another chance!!

Run away as fast as you can! This office billed my insurance for a surgical procedure for a office visit! Of course my insurance refused to pay, so they sent me a bill! Called office told them the charges were ridiculous! Told me to pay immediately, ask them to resubmit with proper ICD9 codes to my insurance, (meaning resubmit with the right procedure/charges)...they refused to resubmit! Next week I got a letter saying I had been turned over to collections, following that got calls from collection agency! Horrible business practices! Unethical! Please do not trust your health to this office, their main concern seems to be overcharging and ripping people off! RUN!