Pavan D. Kapadia, MD, FACC

? 1 Star — A Serious Problem With Trust, Communication, and the Medical Record I am giving this review one star because of the seriousness of my experience—not because I believe Dr. Kapadia is incapable of good medical care or because every experience I have had with AdventHealth has been negative. That is precisely what makes this so disappointing. I had generally regarded Dr. Pavan Kapadia as a physician who provided worthwhile care. My problem is not that I had a bad office visit. After reviewing his clinic note, I found statements documenting discussions and lifestyle recommendations that simply did not take place. These weren't matters I had forgotten or misunderstood. They were purported discussions that did not occur. A medical record is supposed to be a factual record of what actually happened during a patient's care. When a physician documents conversations that the patient knows never occurred, it undermines confidence in the entire record. A physician's personal… assumptions, impressions, or human failings have no place being converted into statements of fact in a patient's medical record. I did not immediately go public. I contacted AdventHealth and gave the organization every opportunity to address the matter privately. On August 27, 2026, Jennifer Naran, President and CEO of AdventHealth Medical Group | West Florida, assured me that her team was working on the matter and that I would hear something soon. The following day, Matt Mooney, AdventHealth's COO for West Florida, called me. I came away without an explanation of what AdventHealth intended to do about the medical-record issue. Near the end of our conversation, Matt asked whether I felt better after my visit with Dr. Kapadia than before it. That caused me to wonder whether the internal discussion had become primarily a question of whether Dr. Kapadia had made me feel better about my cardiac concerns, rather than whether the medical record accurately documented what had occurred. Matt also told me that Blake Brewer, who oversees cardiology, would call me. Two weeks later, Blake still had not called. How long is a patient supposed to wait before concluding that the organization simply isn't going to address the issue? For me, this isn't ultimately about whether Dr. Kapadia provided worthwhile treatment. It's about foundational trust. A physician can provide excellent care and still lose a patient's confidence if the patient can no longer trust that the medical record accurately reflects what happened. Unfortunately, my concerns aren't limited to Dr. Kapadia. My experience with the Tampa AdventHealth cardiology operation has also left me frustrated by recurring problems with communication and administration. Relatively simple matters have sometimes seemed unnecessarily difficult. The patient portal has been an especially frustrating example. It should make it easy to exchange precise information between a patient and a medical practice. Instead, I have experienced communication that was confusing, incomplete, or inadequate. When important medical information is exchanged in writing, accuracy should be virtually guaranteed. I did not expect AdventHealth to automatically agree with every complaint. I expected them to investigate, explain their findings, and tell me what, if anything, they intended to do. Instead, after several communications with AdventHealth leadership, I have received no meaningful resolution. I had made a conscious effort to resolve the matter privately before writing this review. I no longer have the same level of trust in Dr. Kapadia, and I have become increasingly frustrated with the communication and administrative practices of the cardiology office. A patient has to be able to trust the medical record. If something didn't happen, it shouldn't be documented as though it did. I gave AdventHealth the opportunity to address that privately. Then I waited until I grew tired of waiting.