Dr. Pedro Joaquin Carvajal, MD

The doctor was pretty friendly , not bad. But the front office is a joke. She has been very rude to me since my initial visit. I am not sure what she is angry about. In my first visit when I asked her, if I could get access to my X-ray, her reply sounded very rude. Definitely the wrong person to sit at the front desk. They need to be kind, friendly , treat every one with respect and make people comfortable. It was totally opposite. I have been having stiff neck for a while and decided to visit this place based on my colleague's referral. Doctor recommended a few sessions of PT and Juan, the physical therapist was awesome. I did cancel my PT sessions twice on the same day morning as I was feeling sore and couldn't really wake up from my bed. They did not tell me anything about the no-show $25 fee when I called and cancelled on the same day. But when I finally go for my 4th visit and I was talking to another woman at the front desk, this woman interrupts our conversation and tells me… she is going to charge me $25 (in a very rude tone, disrespectful as if she was punishing me for something bad). I felt humiliated and I was really angry and I cancelled all my follow-ups . In retaliation, she charged me another $25 no-show because I was cancelling the 4th session for the way she treated me. How can you treat your patients like this? You should be shameful. No one should have to go through this. Never saw this happen in USA.!! The doctor was right there when the conversation was happening and he did not even bother to say something. For this, I hold the doctor accountable for not having good staff at his front desk. Advice to the management. 1) Treat patients with respect. 2) Send reminders/text message to patients about their appointments. No one in this digital age calls their patients a day before to remind them. 3) Bother to ask patients why they are not able to make it if they have cancelled for some reason. 4) If the patient has an appointment with a particular Physical therapist and they are out of office, you have an obligation to let the patient know. Don't expect every patient will be okay to do a session with a different PT. I came for a third session and realized the PT was out of office and I had to leave , wasting my time. BTW, unlike how you treated me , I never even complained about it. 5) When you expect the patients to pay their copay before having the PT session, make sure the front desk window is open or at least have a desk call bell, if you are not available. You literally had the front desk window close for the 2 visits when I wanted to pay. On my 4th visit, I was told to pay the money before I could have the session. They gave me a feeling as if I was intentionally ignoring to pay the co-pay. Look at your camera feed and see how each time I tried to pay my co-pay before having the session and how you guys had it closed.

Staff is amazing

Dr. Carvajal recently operated my knee the results could not have been better. He has an excellent practice with a very efficient team of administrators, nurses, techs working alongside with him. The post operative care provided by his rehabilitation was impeccable and crucial to my recuperation. I am very happy with the results of my surgery and the care provided by Dr. Carvajal and his team. Thank you, Jorge Vazquez.

Dr Carvajal is been a great dr over the years, very dedicated, and always attentive to any concerns to the patients needs. He takes his time with each patient to find the reason for the visit to his office. Courteous and friendly, the same with the office assistants and workers. I have a great respect for him!

My right arm was hurting for over 3 months, but seeing Dr. Carvajal was a miracle.

We went to see Dr. Carvajal today and I have to say what a good experience it was. He and his staff were friendly, nice and we did not have to wait long. The Doctor was incredibly knowledgeable and we would highly recommend him as your orthopedic surgeon should anyone need him. Its nice to leave a Doctor's office and feel that everything is going to turn out 100% ok.

Great doctor ! Amazing staff! Therapy on site is a must! Oscar , Diana and Jamie make the therapy easy going.

I went in with a shoulder needed repair. Was fighting with Workman comp. to file for repair. But decided to use regular ins. after w.c. declined. I was led to believe that the recovery would be 3 months until return to work. But days before surgery the dr. said 6 months. That was a financial disaster for me. I went to another surgeon and 3 months I'm lifting weights. Maybe the surgical procedures are different. I don't know

The person in charge of confirming insurance claims is not doing her job correctly. I have been waiting for 5 weeks the results for an injection and still waiting. Called the insurance company and they have no record of the call ever made.

I was very impressed with his knowkedge, time spent with me, took time to explain medical terms in lay language, and excellent bedside manners.