Dr. Piali Basu, DO

Doesn’t value your time or health. Will attempt to gaslight you and dismiss your symptoms. If you are in the unfortunate position something is actually wrong with you please steer clear. Anything that need advocation, referral or communication she will drop the ball 10 out of 10 times. You will be treated like dirt because that is how much respect she has for patients.

First appointment, waited 25 minutes past my scheduled appointment time. I finally walked up and asked how much longer it would be. They said they'd check. I knew things weren't good when they didn't want to give me an answer when I had to approach them again several minutes later. Just zero proactiveness on their part, which is just passive crap customer service. When I had to ask a third time, it turned out the person who had an appointment 40 minutes before still hadn't even been seen. But they weren't going to tell anyone or warn anyone when they checked in. They were just going to let us all sit there indefinitely. I took time off work, drove all the way to the city, paid for parking, all for a doctor and an office who clearly value only their own time and no one else's. I'd wager they feel similarly about our health.