Dr. Robert Dawkins, MD

I have seen Dr. Dawkins on 3 occasions. The first as a new patient, he simply listened to my history. Ordered some blood tests, referred me to a rheumatologist and scheduled me for a follow up. Said my symptoms sounded like Lupus. Came back a couple of weeks later with a UTI which he dismissed. To be fair his tests came back negative. Got his test results which came back with a couple of significantly abnormal test results. Went to the Rheumatologist who diagnosed a UTI with their tests as well as a couple of other blood abnormalities they were going to forward on to my primary. They commented that I had some disturbing test results (referring to the tests from Dr. Dawkins). When I saw him with the follow up he sat down and said well all the tests came back normal right? I said no, there were a few from his tests that were not and a couple of others from the Rheumatologist as well. He got on his laptop and then said - oh yea, but these are probably of no significance. Don’t worry about… them. I have a 10 year history with a condition, that I later found out he had not requested any information about my prior history from my previous physician even though I was billed $527 for New Patient Setup. Disturbing. It was apparent by my third visit that the only time I was getting from him was the 15 minutes when he walked in the room. He didn’t get or look at any background information on me and he didn’t spend anytime reviewing my test results (that he ordered that was performed in his office or that he requested from the Rheumatologist) until he sat down in the exam room. If I hadn’t corrected him he wouldn’t have even known there were any abnormalities. When I inquired of his office about why my medical history hadn’t been obtained, they said that was up to me to do on my own. And this is my life in his hands.

I would choose Dr Dawkins again over others in this practice due to his professional behavior with a very difficult diagnosis bilateral pulmonary embolism. I was very frearful of dying due to the anxiety and pain the emobolisms can cause. I am very greatful to have this physician as my attending at the local community hospital that I am nearby.

The office practices of Horizon Family are less than stellar. One must often leave a message to request an appointment on a machine. Call back for that can take up to a day. Forget same day appointments for sudden minor illnesses. Also, Dawkins has a good attitude or bedside manner but his staff or nurses DO NOT call back results of blood work to patients. Patients must be diligent to get results. Unfortunate because Dawkins has the potential to be an EXCELLENT, I mean an EXCELLENT physician but his lack of following through leaves me less than thrilled with his care from start to FINISH. It is never okay to possess test results for an entire work day and leave early on Fridays and NOT let patients know the results. Good grief. When patients leave a message for those results on the nurse line common courtesy would simply be for a nurse to call a patient back even if the doctor HAS NOT reviewed the data. I called this morning and then at 4:30 pm. At 4:30 a staff member… actually picked up (surprise, surprise) and when I explained that I was looking for my results, the staff person said, "He has had the results since this morning but he leaves early on Fridays. He apparently hasn't reviewed them. Try back on Monday..." Seriously? I think I just convinced myself that our family needs to find another practice. Ridiculous. I wish this was the first incident with office policies for Horizon. I kept making excuses for the practice because I liked Dawkins. But after today, I realize that this was the last time I would defend the office and for Dawkins I simply want to state (if he ever reads things like this): My family trusted your care and we held up our end of the deal-you told us to call back in 3 days for the results. I called twice today. You and I agreed that it was imperative that I have the results TODAY (3 days after the blood work was taken) for accurate care.. Reviewing results should be a priority! Our family has been a part of Horizon (Clayton) for 6 years. We're moving on....