Dr. Roy Whitaker, MD

Dr Roy Whitaker is a great doctor , I really miss him patricing in Savannah ,when ever I had a question or concern,I could call on him and he will return my calls , Thanks for being the great doctor that you are , May God continue to bless you .

While Dr. Whitaker's participation in performing this Federal Aviation Administration eye exam was satisfactory, the overall experience was less than that. I had sent the required forms to the office at least a week ahead of the appointment so the staff would know what had to be filled out. The exam took just over three and a half hours, from the time of the appointment to the time it was over. There was a lot of waiting. I was told the paperwork would be ready the next afternoon. I had never had to wait for it before when I'd had this done at other eye centers, but in this case, it was no big deal because I was in town and could come by the next day. I called then to make sure it was ready, and was told it was. When I got there, I opened the envelope to look over the paperwork, and found that they had filled out NONE of the required paperwork; they had just written on the FAA forms "See attached". That's totally unacceptable for the government, so I had another form made and waited… while they filled it out appropriately, which took another hour. When I finally got the correct paperwork, I was informed that the paperwork would cost another $20, which wasn't told to me at the time I made the appointment, and which had never been charged by any other professional in about twelve years of having this done annually. I mentioned the fact that obviously their time is valuable, but so is mine and it was their mistake that the paperwork wasn't done properly, hoping they'd say to forget the $20 charge. The doctor heard every word as he sat a few feet from me when I said it, but the response was not in the customer's favor, and the $20 was taken. I'd say they could learn a little about trying to please the customer by having a little respect for people's time other than their own.

excellent physician

I underwent eye surgery with Dr. Whitaker. I had a very negative experience whereby I suffered eye damage due to an error on his part during cataract surgery. It was apparent following the surgery that something had gone wrong. In fact I had to have repeat surgery with another doctor within 24 hours following the initial surgery to undue the damage done by Whitaker.