Rupinder Matharu Chaudry

Terrible ethical consideration of patients. After patronizing me on more than one occasion, she doubled an antidepressant while I was dealing with post partum depression and then in effect “ghosted” me, allowing my prescription to run out and leaving me in a terrible situation. Ruby is not to be trusted with anyone’s mental healthcare, and I wouldn’t trust her with healthcare in general due to her negligence and nonchalance when it comes to serious medications.

As an ex-client, I feel it necessary to share an honest account of my experience with Neuroscientific Insights LLC. I became a client of this practice in 2020. I was meant to be a client of Dr. Jha, but I only saw her twice over the 1.5 years that they were my providers. After that, I exclusively had appointments with Ruby, a nurse practitioner. Not only did the copay fluctuate across visits, it ranged between $95-200. They also required appointments every 90 days if you wanted to have your scripts refilled. I am prescribed a Schedule II medication that I never had issues with getting until there was a shortage. Ruby advised me to call local pharmacies and ask outright if they could fill my script. Every pharmacist I spoke with looked at me with sheer confusion, as this is information that can’t legally be given to a patient. That is the job of a psychiatrist and I am extremely lucky that I didn’t get red flagged. Once I told Ruby I don’t have the credentials to receive such… information, she let me know how much of an inconvenience it was for her to hold for 10 minutes when she tried to call one of the pharmacies. “I cannot keep doing this” was the last thing I ever heard from her. I changed practices as soon as I got that script filled. No follow up from Ruby to see I ever got my meds. I’d stayed with this practice for so long because I have great difficulty with choosing new health providers, but I regret having tolerated such actions. There were many behaviors and occurrences that I thought were standard among psychiatrists but now that I see a new psychiatrist, it has become immediately apparent that these practices were unique to NeuroScientific Insights. I will make it my mission going forward to share my experience with anyone who will listen. There are too many excellent professional options to settle for this lack of care.