Dr. Sandra L. Franco, DPM

I attempted to schedule an appointment at this office, but the front desk staff was completely incompetent when it came to verifying insurance. Despite being given clear instructions on how to verify eligibility through a third-party administrator (which was 100% in-network), they had absolutely no idea how to proceed. The doctor is in-network, yet the staff's lack of knowledge prevented me from even making an appointment. To make matters worse, communication was a major struggle, as the front desk staff had difficulty speaking English, making the process even more frustrating. I cannot speak on the doctor's quality of care--she may be excellent--but unfortunately, I will never find out because her office staff is incapable of handling basic administrative tasks. I immediately contacted another podiatrist's office, and they verified the insurance seamlessly without any issues. If this office wants to retain patients, they need to train their staff properly. What a shame if the doctor… is actually good, but the front office is driving patients away.