Dr. Shawn Darnese Burton, MD

I never leave online reviews, but feel that I need to warn people about this place. I was a patient for a few years, probably 20 appointments over that time. Despite showing up on time every time, I never waited less than 1.5 hours to be seen. I really mean "never." One time was over 3 hours. The front desk staff are extremely rude. No level of politeness will cause them to act like they don't loathe every second they are on the phone with you, even for simple requests. If you have follow-up questions on anything, forget it. Their main goal always seems to get you off the phone. It's honestly baffling how mean they are for no reason. I put off changing doctors for a while because it's a hassle, but the last straw was when I called to get a prescription re-sent to the pharmacy. They told me to try again next week because they aren't calling in prescriptions this week. When I asked why, I was met with annoyed sighs and refusal to answer. Dr. Burton is nice. Her office is horrendous.

This year with my insurance I which to Dr.S. Burton, she is awesome I haven't had a doctor listen to me in 20 years but that desk is horrible. I call only on my off days, my wait on the phone is 19 to 26 minutes, rude, no customer services which make the officer look bad.??????

OKAY BEDSIDE MANNER TERRIBLE STAFF NEVER CALL YOU WITH RESULTS ASKED FOR MY 2 YEARS OF PATIENT RECORDS ONLY TO SEE HIGH CHOLESTEROL AND HIGH WBC. NEVER DISCUSSED WITH ME!!!

DR BURTON IS VERY KIND AND KNOWLEDGABLE ABOUT WHAT SHE IS DOING

WORST DOCTOR EVER

Horrible, i bien waiting to get the medicación already approved by my insurance for more Than a month, You must follow up on them, because they said they will call you and they never do. They make you hold for minimum 15 minutes to repeat you the same sentence. I supoed to be refer to specialists, it's been more than a month an 10 days. I still getting the same answer from her team. "We almost got everything ready, the Dr needs to sing and we will call you back....." It never happened I can't believe they left you on pain for so long. They don't care. I won't recommend this Dr office, horrible service.

Dr. Burton actually LISTENS! Most only hear. She has that rare listening skill and really tries to find out the problem. She is not "scissor happy" and ready to give the surgical answer. Her staff (2015) is not always the most accurate on anything. They blame things on the patient when they have not done their jobs. I put the year because she may have different staff now. She is actually a great doctor!

This office is absolutely terrible. They are extremely rude and incompetent. The wait times are ridiculously long and don't put it past them to stick you in a supply closet while you wait, that's what happen to me. I was treated like a new patient, asking the same routine preliminary questions you are asked when you see a doctor for the first time. This was my 3rd visit at this office. After a repeat of questions I remained in said closet for another 10 minutes before having my blood drawn. Then I waited another 10 minutes to be told I could leave and the doctor wouldn't be seeing me. Oh and my prescription. The nurse asked for the pharmacy phone number, I explained it was the same pharmacy they had sent the prescription too on Friday of the week prior (this the following Wednesday), as she looked it up in the computer, I googled the address and phone. Gave the nurse the phone number and address and had her confirm that she had the correct information. She said "I do and am sending… over the prescription right now". An hour later I receive a phone call from the pharmacy...the wrong pharmacy. I called back to the office because I wanted them to correct their mistake, but the office was closed. The answering service (a guy in a convertible) took my information (twice) and said they would take care of it. They did not. I called the next day to the office to have them contact the correct pharmacy and they were rude and said that it wasn't their fault and that I needed to get it straightened out. RUDE STAFF. EXTREMELY UNPROFESSIONAL. What Dr. Burton doesn't realize is that her incompetent staff makes her look unprofessional herself.

Dr. Burton is a very nice person. She listens and spends time with you. Which might be why I have never waited less than 45 minutes in the waiting room and another 15 to 20 in an exam room.

Dr Burton listens to me and has helped me get better. I moved away from her area but now Im back she will again be my dr. Shes very intuitive and is able to prescribe proper treatment. She has alwaus refered me out for specialty services. I give her Five stars!