Dr. Stephen Carter Houston, MD

NOT WORTH ANY RATING

Friendly, clear, concise. He answered all of my questions, gave a clear plan to recovery. I am thrilled to have such a wonderful surgeon.

He is the worst Doctor I have ever met. He ruined my back and then threatened me when I said something is terribly wrong, he said without asking what it is that I feel is wrong, he said, "We are going to have a problem!".

Went directly to the problem and solved it. Thank you and your staff.

Across the board poor patient/customer service from the front desk to the doctor.

The office staff is terrible. I had to schedule a surgry and they said they would get back to me within the day. I waited two days and called back. They said they were waiting on the insurance to go through. I waited another two days and called back they said they were still waiting. I finally called my insurance to ask what was happening and they said they had never even gotten the request from them. I called the hospital back and explained the insurance had never even gotten the request. They got mad that I had called and that I was calling them out on there lies. But they finally sent it in. The surgry was scheduled another two days later. They called me later that day and said I would need blood work and what hospital to send it to. I gave them the fax number and a hospital and they said they would do it that day. I called my local hospital the next day asking to get the blood work done and they had said they received nothing from them. I called the surgry center agian and the lady… was beyond rude she said they mailed it. And I asked if it was possible to fax it because I was getting the surgry within 2 days and there was a Holiday the next day so there was no way the hospital would recive it in time. They asked for the number said they would do it. I asked about what time should I expect this to happen so I can go in and get the blood work done. The lady at the office started yelling and me and saying she didn't have time for me and she had other patients waiting. I said I was sorry and just was wondering a estimated time frame. she said my full name and said she can't help me and to wait for a phone call and there was no time left in this conversation and she couldn't tell me when they would send them, and than hung up on me. The doctors are amazing but the front desk lady's are horrible and the worst service I have had for such a serious surgry.

My first opportunity to work with Dr. Houston was in 2001. My family physician at that time referred him to me. I was apprehensive about seeing a neurosurgeon, with worries of what could be wrong, spine surgery, etc. Dr. Houston made me feel at ease, was friendly, courteous, informative. He listened to my concerns and took the time to explain in terms I would understand. The day after surgery, Dr. Houston checked on me and explained how the surgery went. He even helped me get to the bathroom when I could not get help from a nurse. His diagnosis was spot on and I was up and walking that day with no lower back or leg pain. Surgery was a success. Back problems surfaced again in 2014. Even though I had move from the Seattle area I chose to see Dr. Houston. Again his diagnosis was accurate and the surgery was a success. People I speak with about my back surgeries are amazed that both surgeries were successful. I feel very fortunate that they were. Iâ??m more than satisfied… with the outcome of both surgeries. I would recommend Dr. Houston in a heartbeat.

Best back Doctor ever!! Had back surgery on my L5-S1 in 2004 very successful.. I just had surgery on my back L4 ( 2015 ) very happy with the results! I would highly recommend Dr. Houston to anybody that needed back surgery!!

He is the worst doctor ever. Get's you hooked by telling you how much you need the operation. The fusion completely failed (cost $150,000). Then he wouldn't see me or talk me, only said we're going to have a problem when I said something feels wrong. I went to Dr. Bellabarba who said Houston put it in wrong. I had to have it all redone.

Dr. Houston and his team were outstanding. We were so impressed with his team of doctors, nurses, and staff. I felt such confidence having him perform my surgery.