Dr. Thad Edward Bartell

I saw Dr. Bartell for the first time today. Being somewhat nervous he and his staff put me at ease. Everyone was kind and courtious , service with a smile from the moment I walked in. I was referred to Dr. Bartell by a friend and patient of his. She had a negative experience with another doctor and was very happy with Dr. Bartell. I would definitly recommend him to friends.

He put the tubes in my daughters ears and everyone at his office was great to my young kids. Makes it easier for them and me!

Our first experience with Dr. Bartell was good. Office staff wasn't the friendliest but fair enough. Dr. Bartell told us to call back if our son got another ear infection and he would want to see us the same day. When my son got his next ear infection we called in to make an appointment. The scheduler was incredibly rude. She said, "If you are late Dr. Bartell will leave. He will not wait to see you." I told her that with a same say appointment I needed time to get over there since the only appointment they had was in 30 minutes. I said I could be there in 35. Nonetheless, we weren't seen in the office for 2 days. We saw Dr. Bartell's associate Dr. Smith. Doesn't seem like the brightest doctor around. He was friendly but almost seemed slow. He said my son would need tubes and that the surgery scheduler would call me on Monday. I called on Monday afternoon after not hearing from them and left a message. I called back on Tuesday afternoon and left another message after still not hearing… from them. Finally Wednesday midday I received a call from the surgery scheduler. She was very rude and as a first time mother I had some questions about the procedure. She was very impatient with my questions and frustrated that I didn't know all the answers. We continued to have a few more poor experiences with the office staff while trying to schedule my son's surgery. To top it all off, after we opted to go to another doctor I called Dr. Bartell to let him know the reason we were leaving. I let him know that I would like to share some feedback from some of our encounters with his office staff. He didn't care to listen and brushed off the phone call in less than 1 minute. He did not let me voice any of my concerns with his office staff or tell him about the horrible experiences we had. He obviously does not care about his patients or improving his office. I told all of this to my pediatrician who referred me and she plans to remove him from her referral list. I would not refer even my worst enemy to Dr. Bartell's office. The entire office staff is rude and obviously Dr. Bartell is too arrogant to listen to feedback on how to better his office. DO NOT GO HERE! I grade them an F-.

Office staff are hard to get a hold of