Dr. Thomas James Mertz, MD

Dr. Mertz was dismissive of my concerns and seemingly unable to return a phone call. Worst experience ever with a physician.

I first saw Dr. Mertz a year ago for grace blood in urine. When I went to my appointment there was lots going on in the office and nobody at the front desk. He was extremely rude, did some tests and I was on my way. I never heard back from their office. I have seen my internist and he never mentioned anything until I asked. I was to get another test done but Dr. Mertz never gave me the order. So I make the appointment at the farther office because they could get me in 7 weeks. I show up, all prepped by the nurse. The doc comes in and is extremely rude, unprofessional and treated me like a piece of old gum on the sidewalk. He also had a student with him. He yelled at me. Didn’t do the procedure because he said I neglected to get something done. He never gave me anything ever. So he wrote a rude note for me to give another doc I will see. I wouldn’t recommend him for anything. My internist said he is great at what he does. My response was that he is a crappy human being. I was horrified… and disgusted in his behavior. I very rarely get my feathers ruffled or get angry. I think it’s time for him to hang up his medical license.

I first saw Dr. Mertz a year ago for grace blood in urine. When I went to my appointment there was lots going on in the office and nobody at the front desk. He was extremely rude, did some tests and I was on my way. I never heard back from their office. I have seen my internist and he never mentioned anything until I asked. I was to get another test done but Dr. Mertz never gave me the order. So I make the appointment at the farther office because they could get me in 7 weeks. I show up, all prepped by the nurse. The doc comes in and is extremely rude, unprofessional and treated me like a piece of old gum on the sidewalk. He also had a student with him. He yelled at me. Didn’t do the procedure because he said I neglected to get something done. He never gave me anything ever. So he wrote a rude note for me to give another doc I will see. I wouldn’t recommend him for anything. My internist said he is great at what he does. My response was that he is a crappy human being. I was horrified… and disgusted in his behavior. I very rarely get my feathers ruffled or get angry. I think it’s time for him to hang up his medical license.

Rude, Does not look you in eye, Not good with the elderly, Does not let them finish their sentence, Girls in his office are nice, but you are unable to have their direct phone number, all calls are routed through a call center. UGH!!Nightmare!!But parents are elderly and just hoping Dr. Mertz will retire very soon!!

Dr. Mertz might be a good Dr but he will not answer questions, he is rude, dismissive. I have never met anyone who has such an ego. He needs to go back to school and learn compassion and what bedside manner is.

The specialists may be good, but the office is very poorly managed. My mother's UTI was diagnosed by Urgent Care - GP Urology repeatedly dropped the ball on follow up. Hospital admission, treatment, and antibiotic correction ensued - all not charted properly by GP Urology. Office staff is unprofessional, disorganized and uncaring = DANGEROUS.

Staff proessionalism so bad I"ll never know if Dr. Mertz is the best in the world or not. With over charge, not sending pre visit info, now to tell me at the time of appt. that I need call my Dr. office to try to get another ref. I took off work for this.

Dr. Mertz initially recommended the wrong treatment as he was looking at old test results, not currents ones. He didn't listen well to my concerns. He also failed to write any notes for the hospital to relay to me on the results of my surgery. After leaving the hospital I called his office several times and no one would tell me anything. The staff was rude, cut me off before I could ask all my questions and told me they'd call back. When someone finally called back several days later they failed to address any of my questions and simply told me I needed to make an appointment. When I asked what the appointment was for she had an attitude and told me she just makes appointments, she doesn't know what goes on during them. Very unhelpful! I would never work with any of the Grosse Pointe Urology doctors again.

you did an excellent job norman

You're lucky to get a real person if you call his office, and if you leave a message, his staff does not respond until a day or more later. You must make an appointment with the doctor to ask any questions about a surgical procedure or about post operative care. When you visit the doctor to talk about your concerns, he doesn't take time to listen and answer. See another doctor!