Dr. William Richard Jeter, MD

Very nice man who prescribes meds that are not approved for what he thinks you suffer from. Picks the newest meds on the market that have no history as well. All of this would be fine if he had it right. Gave him 6 months to diagnose and still could not understand. Once off all the off label meds the side effects stopped. Side effects which he thought was a serious illness. Thank god I found another Dr. Trust your gut when a Dr. doesnt feel right. He over books, so many times couldnt get back in for 6 weeks. Meds run out and then you have to call his assistant Lourdes. She doesnt refill prescriptions on a timely manner or just doesnt do it at all. She is over worked from all the over booking. If you have anxiety do not go to this doctor. You will have more. So glad I found another Dr. He figured this out in 1 visit. I truly believe he is a poor doctor!!

Wow, just wow. I spend 21 minutes on the phone today with this terrible office. There is no doubt in my mind that the office staff has no idea what they're doing. I was placed on hold when my call was originally answered. In fact, they didn't even wait for me to respond. They just said "Can you please hold?", and then immediately placed me on hold. For the next 10 minutes, my call was picked up twice and then immediately placed back on hold. Finally, a staff member picked up, only to tell me I needed to talk to someone else because I was a new patient. For the next 10 minutes, my call was again picked up twice and immediately put back on hold. Hey doctor, you get what you pay for. I don't care how good you are as a physician. Your staff is awful. You will never get my business.

Called to make an initial appointment. The front desk employee told me that I had to fill some form out before making an appointment. She told me would only take a few minutes later. I have been placed on hold for over 15 minutes, with no one answering. Long story short, I will go to another doctor since my first impression wasn't good!

Dr. Jeter is caring, compassionate and knowlegeable. He attentively listens to the patients and their histories. I caanot think of a better doctor. On the other hand, his assistant, Lourdes, is rude, unprofessional, inconsiderate and downright incompetent. All interactions I had with her were unpleasant to say the least. She doesn't relay the patients's messages to the doctor, or does it half baked. She has canceled appoitments that I have never called to cancel. In my opinion, she should not ne allowed to deal with human beings, let alone patients with mental health problems, who are already vulnerable and don't need the added stress of dealing with such a nasty person.

One of kindest Doctors I have ever met. His ability to be able put himself in the patients shoes is remarkable. the office staff I agree with reviewers is horrible,

I met Dr. Jeter through my daughter. Who needed me to explain some things to him. He's amazing. Listens and ask questions to make sure he's assessing and diagnosing properly. On the follow up, he did not just say "did the medicine work?" And push more on you, in fact, quite the opposite. He again, listened carefully and interacts with you and if the patient would like to bring someone in your appointment, the doctor is willing to listen to the person as well before assessing. The staff is pleasant and courteous as well. However, if you don't have an appointment and have run out of your meds, they don't care if you have them or not until you pay an extra $35 for a refill. Even if the pharmacy has sent in the request. The front staff would transfer you to what they call, "his assistance", (for Dr. Jeter's it's a woman by the name of Lourdes) who doesn't give Any message to the doctor! Even Under An Emergency.. I'm hoping that this doesn't backfire on them because there are people… who are diagnosed with disorders that can cause mayhem anywhere. Whether it's someone that gave them a wrong look and set them off and/or a patient hearing or seeing things or even a patient taking their life, all because they want $35 before the refill(s). I thought doctors are here to help? Not push medicine on you or make money and don't give a hoot.. Why then go to school for this or any other field of doctors? In my situation, the doctor didn't even get any of my messages. That's why I feel it's either the office manager that has applied these rules or the assistant or maybe even both. Unfortunately, I do not have proof as of yet, but if you're considering him, I beg of you to Please reflect on your diagnosis and if you're Ever in an emergency reflect on how long you can hold out before you hit your breaking point and take things into your own hands. This woman has sent me there more than once trying to help my daughter out. Personally, we have no insurance, so I can go anywhere, which I'm taking her somewhere where people actually care, not just the doctors. Fool me once, shame on me. Fool me twice, shame on you. Try for a third and nothing good would come out of it and this was the 3rd. ...actually I think it was more because the doctor is pretty good. However, no more. I'll fly off the handle if this happens again. I love the doctor, but it's Not worth all the fustration from the office staff. Oh, and they'll be polite and courteous about it. They just need to thank their lucky star I'm on meds myself regularly and I have an actual doctor and staff that cares. Unfortunately, it's an hour and half for my daughter, but I'm in an area that actually cares for their patients and will work with you if you don't have the money to see the doctor that day. One more thing: if you had an emergency, whether it's getting a flat tire, a ticket, or getting out of the hospital, they'll still charge you for not coming to the appointment. And if you're just a few minutes late, i.e. 2 to 15 minutes they'll tell you you're late and they have to ask if you can still be seen by the doctor. Is this company money hungry or what?! rme (rme = rolling my eyes)

Dr. Jeter is amazing, attentive and caring. Spends the time needed. HOWEVER HIS ASSISTANT LOURDES IS THE BIGGEST B--CH! SHE PLAYS PATIENT POLICE, DOES NOT RELAY MESSAGES TO THE DR. OR RELAYS THEM HALF A$$ED! She is RUDE, unprofessional. As a former administrator of a hospital I would have been fired the first she was rude or made decisions on the doctors behalf without his knowledge. If I did not like Dt. Jeter so much I would switch practices.PLEASE GET RID OF HER! She adds stress to patients

Felt totally at ease, which is something that worried me before going. Listened to me. Took time, wasn't rushed. Explained everything. Second appointment listened to my concerns and explained and adjusted my medication. Very happy with this experience.

Fantastic Dr and staff! His personal assistant is very thorough and helpful whenever needed . The entire staff is superb .

until today I was a patient of Dr. Jetter. This review is verbose, I apologize for that, but I hope you read it in its entirety. I would like to start by saying Dr. Jetter is a wonderful psychiatrist However, the front office staff really needs improvement. As a business women who's work life grossly entails stacking my own schedule and being understanding and empathetic when my clients are late and making sure I am incredibly gracious when an emergency occurs and I ask to reschedule a client, this review is coming from experience in this area of the business aspect of a practice and where this office has room to grow and improve. A month a go I received a phone call approximately an hour before my appointment and I was told Dr. Jetter had an emergency with his car and was not going to be able to see me that day. Then, I was TOLD, not asked, my next appointment would be on a certain day, one moth later, because that was all he had. I felt the phone call was rude and… lacking tact but I graciously understood, having been in this position before and being thankful of my client's graciousness towards me and my clients being understanding of my unfortunate emergencies that sometimes occurs. So, today, one month later,I called, out of respect for Dr. Jetter's time BEFORE my appointment (having never been late to an appointment with Dr. Jetter before) apologizing for running behind due to unforeseen construction at 50 and North Orange and asked if I should go ahead and reschedule since I might be 10 minutes late. I was told it depends on what time I walk in the door...odd response I've never heard from a doctor's office before but none the less I thanked the lady on the other line and continued on my way. I arrived at my appointment 11 minutes late. Yes, I was late and I realize that was my fault. However, I was surprised to hear, from Marjorie, when I arrived that she would have to check with the receptionist to see if Dr. Jetter would still see me since I was 11 minutes late. I asked about how long that would take, she told me she didn't know but to have a seat. I said ok, again, this being an odd procedure for a doctor's office. So, I waited about 20 minutes then voluntarily, not being called, returned to the receptionist window. Marjorie, informed me that Dr. Jeter, was seeing another patient that had arrived on time. I find that odd, since I was only 11 minutes late to my appointment. Did he have a patient stacked 11 minutes after me? At that time I asked Marjorie what was the best way to have my records transferred to another office. I was beginning to explain my frustration, in a very calm manner, and Marjorie decided to look down and began to do something else, couldn't care less that I was speaking to her. This experience was very disheartening and it's unfortunate that my many interactions with Marjorie, the first person your patients interact with when they come in, ended and began with her being quite rude. As a common courtesy, she wouldn't even look at me when I was speaking. It was as if she couldn't be bothered. This series of events that took place today was so disappointing and disheartening and lacking of common human courtesy from one person to another that I have decided to no longer be a patient of this office. You may be a doctor's office, but you are also a business with human beings interacting with other human beings. If your front office is rude to the patients you will lose patients just like you lost me. Financially, is your protocol I saw today worth that? Think of all the patients you might be loosing or could loose. If ANY of my support staff behaved in anyway that the front office staff member Marjorie acted, or the The protocol I experienced today for a patient that calls before their appointment is to begin, out of respect for the doctor's time, asking if they should reschedule and being put through the process I was put through today after arriving to your office there would be training on patient interaction and protocols would be changed. There are people out there that want to be respectful of others time if they are running late that respect should be mutual. Your protocol for patients attempting to do just that, be respectful of the Doctor's time if they're running late, is not respectful of the patent's time. In summation, Yes, I was 11 minutes late to my appointment, which I called BEFORE my appointment was to begin and asked if I should reschedule. I should have been told "yes" at that point and the interactions with Marjorie should have been much different from the moment I first interacted with her after arriving. You lost a patient today. Again, Dr. Jetter is a wonderful psychiatrist but the frustrating and rude interactions (on multiple occasions) with your front office staff is not worth me coming back. I wish I had just been told over the phone to please reschedule since I was going to be late, instead of going through the protocol that seems to be in place for your front office. I respect the doctor's time but it seems the respect for patient's is not mutual.