Dr. Xiao Hui Wang, MD

After commuting 2 days, I waited for hours to see Dr. Xiao Hui Wang & explained to every single person in their office, including Dr. Wang herself in person that myself & my company pay over $14,000 yearly for my commercial grade health insurance coverage with a major insurance plan. Their office confirmed that my insurance is IN NETWORK & I only have a co-pay at most. I was denied a medically necessary ultrasound by Dr. Wang for my IUD & family planning, even though Dr. Wang placed the IUD. I was told that the reason I was denied a medically necessary intervention was because I did not pay CASH ONLY upfront as if I was uninsured…. My family & I have been Dr. Wang’s patients for at least 3-4 years, I called Dr. Wang’s office a month ago to schedule my overdue annual visit. Their office told me she is rarely at the Flushing Hospital location now & I needed to contact her at her Maple Ave office. I scheduled my visit weeks in advance, I told their office my insurance name & type. They… confirmed my insurance is IN NETWORK, I’m covered, & good to go. I commuted from out of state to Flushing overnight, stayed with a relative & woke up at 7am for my doctor’s visit. I waited outside & in their office for over an hour past my appt time. Their office finally tells me I can be seen, only on 1 condition – I needed to go to the nearest ATM, take out hundreds of dollars in CASH ONLY, & prepay for the ultrasound that’s supposed to be included with my regular visit. I was very confused & concerned. I spoke with Dr. Wang directly that per my health insurance’s coverage is written on the card, and I do not have a deductible for any office visits, only a co-pay at most. The reason is because when I picked my insurance plan, I opted to pay for a plan that’s 3x more expensive, resulting in a total payment of over $14,000 per year. I agreed to this payment plan so that I have medical coverage for all visits. I asked the doctor to contact my insurance’s provider relations for clarification as it is the doctor’s responsibility to do so. I was not prepared to be ambushed & held for ransom for CASH ONLY when I’m 100% insured & the services provided are covered. No one listened. Here is the problem. The last time I saw Dr. Wang I had bled for 2 months non-stop. My patient discharge summary stated “abnormal” something. This was a new development after IUD had been in me for some time as I’ve never had this problem before. The doctor herself stated to me that it’s very important I get my uterus checked with ultrasound annually & check for my IUD placement with my wellness exam as there are risks & complications with a foreign object in the body. Due to the doctor’s refusal to provide me with an ultrasound if I didn’t agree to CASH ADVANCED PAYMENT ONLY, after I presented my IN NETWORK insurance coverage, I was denied the care I needed. I stated if this is how she chooses to run her practice, I didn’t want my IUD in me anymore, & I wanted the same doctor who placed the IUD in me to take it out. She agreed to perform IUD removal but for some reason, she completed a pap smear instead. It was painful as it cuts my cervical tissue. She then asked me if I can go back to her office another day for my IUD removal. I explained that I could not as I commuted from out of state. As stated just a few mins before, if I cannot get a medically necessary ultrasound for my wellness exam, then I need the IUD out because I’m starting family planning soon. She decided to throw out my pap smear into the trashcan in front of me. Without any pre or post procedure education, she removed my IUD. I was in a lot of pain throughout the entire process. She asked me after if I have a pad on me. I said “no, why? Do I need one? How long should I anticipate bleeding?” She just said “maybe” and left the room. No pain assessment, no education, no in office discussion, she said I was done & told me to pay a co-pay. I can tell she was upset that I didn’t agree to ADVANCE CASH ONLY UPFRONT for a visit that’s COVERED by my insurance. But I was quite shocked at how my OB GYN who’ve myself & my family have known for years treated me. I presented my Flex Spending card to their office for my unexpected co-pay. Their office declined my payment method & refused to let me leave their office over a small amount of co-pay until I agreed to go to the nearest ATM to pay CASH ONLY again. I told their office my insurance company sent me a letter specifically instructing me to NOT pay in CASH in advance for ANY medical visits. I have a copy of my insurance’s detailed instructions & requested for their office email to send a copy. They declined to give me their email & asked me to send them money via Quick Pay instead. It was only after I asked them what happens if I do not follow my insurance’s specific instruction of What Not To Do, & if I cannot get my co-pay back from my Flex Spending Acct which I already pre-paid. Then they finally agreed to let me leave. I proceeded to call my insurance right away on the back of the card. They are open 7 days a week till 6pm, & I got through to my insurance concierge after 1-2 minutes wait time. I was shocked at what just happened & went over my coverage with my insurance. My insurance stated everything IS covered & it’s the doctor’s responsibility to find out what’s covered. We completed a 3 way call to the doctor’s office, explaining to them my coverage plan, & patient safety as I was denied proper care. Their office had a very nasty attitude & basically told me it’s not their problem. Needless to say from this experience, I will not be returning to Dr. Wang. I cannot be denied needed medical testing & treatments when I start pregnancy planning next.

THE RECEPTION IN THE OFFICE IS RUDE, UNWILLING TO HELP, POOR ATTITUDE, A VERY BAD EXPERIENCE.

Dr. Wang is a great doctor! She did my surgery and my baby boy was born with health! She is calm and polite! Congratulations! ??????