Ascension Medical Group Saint Vincents Primary Care Saint Johns

I am a veteran and was pleased to see that the Ascension St. Vincent’s Primary had parking places for Vets. I arrived at 1:00 pm for my 1:30 VA Community Care referral appointment, I had already received multiple emails and text messages from them. As a matter of fact I had filled in all of my check in information prior to the appointment via the text link they had sent to me. I was checked in and told to have a seat. I few moments later I was called back to the desk a told that I would not be seen that day by Danielle Hall the office manager ( not personally she sent a message through the young man at the front desk) due to the PA Thomas Williams name not being on the Insurance referral. I was informed that if I wanted to be seen I had to take care of this discrepancy myself. I tried to explain to the young man that this is the VA and there is not a quick fix for me to make this right. He went back to the office manager again to see what to do. He came back and said that without that… name they can’t see me. So I walked out the door not sure what had just transpired. I went to my car and for an hour called everyone I could possibly call to try and resolve this with no success, so I filed a complaint with the VA and Ascension St Vincent's. Mrs. Hall called me after I filed my complaint wanting to try to work things out, I said no thank you, you could have tried that when I was in your office instead of denying me service.