Cardiovascular Institute

I made an appt as a new patient. They scheduled me w/NP Roxann Auteri-Pereira. They've rescheduled my appt. twice. You mean to tell me there aren't any other NP's that I can be seen by? Meanwhile, my symptoms seem to be getting worse. I guess I have to have a heart attack and die before I can be seen.

Terrible experience with Echocardiogram Tech Jessica-Lyn Evers; rude, cold, impatient, unepathetic, dismissive, as I was having stabbing heart pain which caused me to flinch, be out of breath, high heart rate, also extremely painful when pushing prob into areas of my heart. I let her how painful those issues were, she kept responding "that's not painful I'm barely touching you". I told her it's very painful to me, that's why I'm getting this heart test done, and to stop being so dismissive to my pain. She was terrible/rude. I was very coopertive staying as still as I possibly could and breathing the way she told me to because I needed to make sure the entire test got completed including all the probing, and she did confirmed at the end she got everything done to complete the test. (It was important for me to push through the heart pain to complete the entire test because my heart has been so painful, having shooting heart pain, shortness of breath, severe exhaustion, constant… tachycardia, and a ER doctor told me with my constant high heart rate along with alot of concerning symptoms and the abnormal ekg's, that I'm at high risk for heart failure.) So I was extremely shocked and upset when I read the Tech Jessica-Lyn Evers rude lies in her notes on my Echo report, "Technical difficulties due to uncooperative patient. TDS- Supine and uncooperative. Patient would not allow me to touch her with probe to perform a proper echo." What a lying jerk. I made sure she did everything and she confirmed to me at the end of the test that she did. So I talked to the office manager Lisa Newman and RN Barbara about this issue but they were both cold, didn't care about any of it, or that I was upset, wouldn't address it or do anything to make any changes. Backed the Tech completely, stating she did nothing wrong. Wow completely backing their co-workers regardless, and very coldly shuting down and completely dismissing a patient with valid concerns/issues.