Essential Family Medicine

I would caution anyone in joining this practice and to consider seeking care elsewhere. As a nurse and daughter, the lack of attention to detail, clinical awareness and basic compassion/kindness received by my parent by Dr. Kester and office staff is embarrassing. My parent was a patient of Dr. Kester for over 10 years and within a week was told to go elsewhere due to asking questions and advocating/seeking further clarification regarding her medical wellbeing/care. Subsequently, access to her patient portal was revoked and received a letter stating they will no longer be seen as a patient and they will stop providing care as of a specific date. Our healthcare system is already hard to navigate and to be treated with such rudeness in the face of questions/clarification is uphauling. My parent does not have complex medical needs nor were the questions unwarranted, however was told they are too busy. If we don't expect our patients and family members to ask questions or advocate for… themselves and when they do are left out to dry and made to start over, what are we doing? I have included the mission of Essential Family Medicine below, none of which my parent experienced in a time when it was needed the most. Essential Family Medicine's Mission: Our practice is working together to realize a shared vision of uncompromising excellence in medical care. To fulfill this mission, we are committed to: -Listening to those we are privileged to serve. -Earn the trust and respect of patients, profession and community. -Exceed your expectations. -Ensure a creative, challenging and compassionate professional environment. -Strive for continuous improvement at all levels.