Hackensack Neurology Group

The exam was pleasant. Dr. Mario Vukic suggested a some EEG and EKG as a “just in case” and I was told that it was a $60 copay. Given the cost, I just accepted the recommendation. I later learned that there was a $750 deductible required. When I called to explain that they shouldn't say the cost is limited to the copay, I ended up having a really nasty conversation with their billing department guy Michael. This is where things turned ugly. I’ve never been spoken to in such a rude manner. I honestly feel bad for people who just want to spread hate, but it’s also not fun to be on the receiving end of that hate. At the end our conversation, Micheal says that he will discuss the issue with the Doctor and then get back to me. Instead, he just sends the matter to their attorney who then sends me a letter. Just more mistreatment. My overall assessment is that the additional EEG and EKG were very much not needed. Of course, I can’t even get clarification from the doctor since you… can’t just email him directly. Instead, I had to send in a fax (like it's 1995). He never responded. Of course, I would not go there again. If you do find yourself in their office, be careful about additional examinations as you may find yourself out of a lot of $$$$.

Was prescribed a new medication at my appointment on Friday - doctor never sent it into the pharmacy. Called Tuesday spoke to receptionist - oh, we'll send the Dr a message and they'll get it to the pharmacy asap. Now I'm into the next day, and still nothing. This is the 2nd time this happened with a prescription. Dr also seems a bit aloof.

Been going here many years with a family member and Dr. Silverstein was, as usual, kind, thorough and professional. He's the reason for the 4 stars. Interacting with the front office reception and scheduling staff is a challenge because, unlike the doctors, they are not welcoming or friendly. They generally seem irritated and rushed and annoyed with the patients and family members, or at least that's what I have experienced over the years and it was worse on this last visit. Front office staff does a disservice to the quality of care the doctors provide. Not sure why, but this is not new. If you can put up with and overcome their poor attitudes and get to the doctors, then you'll be in good hands. Please do better Hackensack Neurology. Thank you.

Been going to this group for many years. Dr Fellman and his staff are very professional and pleasant. They make me feel very comfortable.