Hughston Clinic

Where do I begin. My first patient appointment was terrible and I do not recommend this place. At all. I arrived early and could not check in because the receptionist incorrectly completed parts of my information and couldn’t figure out how to electronically change the incorrect info in the system. She told me to just e-sign anyway, and I informed her that I would not be singing that all information is correct when it’s not. The information she incorrectly completed before my arrival included my insurance information (among other info), so that needed to be accurately documented at the very least. She then proceeded to tell me that my referral expired, but she was looking at a referral placed for a family member a year prior. After telling her this, she continued to argue with me that she was correct, despite me showing her my insurance authorization (which was current). I had to wait TWO HOURS to be seen, and despite being on time, I was told by the nurse that the receptionist was… dishonest and reported I had arrived only 17 minutes before they took me back. Plus, the nurse told me she sometimes has to help the receptionist with billing but she doesn’t know much about billing because she’s a nurse. I can’t make this up. Also worth mentioning, while I was waiting to be seen, two patients sounded extremely stressed that they couldn’t get an appointment to be seen, with one demanding to see the office manager. When I was finally seen, I was then rushed through by two specialists, and I had to ask the PA what my X-ray results were as he was trying to hurriedly end the appointment. (I will say, the x-ray tech was solid and professional). Then I was told I’d be given medication and was not told what meds were or how meds should be taken. I was then told to make a PT appointment, which I did. I figured since the PT office was separate, perhaps they would be better. After trying to schedule an appointment with the PT clinic, that receptionist couldn’t schedule me with the correct time she verbally told me she was scheduling the appointment for, so I canceled the PT appointment because I don’t have confidence in this medical clinic as a whole. Additionally, I was just phoned by the PT (Curtis) asking if I wanted to make an appointment. I politely told him I canceled the appointment because I had a terrible first patient experience. He ignored what I said and asked again if I wanted to make an appointment. I told him I have an appointment with another place, and he curtly hung up. In short, this place is a circus and very unprofessional. Don’t waste your time.