Mass General Brigham Urgent Care Brookline

The posted hours are deceptive. On September 29, I arrived at 7:55 pm, which was more than a half-hour prior to the stated closing time of 8:30 pm. Although there was only one person in the waiting area, there was a sign on the door that the facility was not accepting any more patients "due to capacity". If staff want to ensure that they are able to leave by 8:30 pm, then decide that you close at 7:30 or 7:45 pm -- and then accurately communicate 7:30 or 7:45 pm as your closing time. What you are doing right now is disingenuous and unprofessional.