Neurology Associates Of The East Valley

We had a very disappointing experience with the front desk staff. While scheduling a 30-minute new patient appointment with Dr. Lockwood during a follow-up visit with Kim, PA for Dr. Rabbin, we were assured everything was set. However, upon arriving for the appointment, we were informed that no appointment existed, as it had been made in their old system. Despite having an email confirmation, they refused to honor the appointment. The staff claimed they called the day prior to reschedule, but there is no record of any such call. This level of disorganization and unprofessionalism from the front office was incredibly frustrating. Unfortunately, based on this experience, I wouldn’t recommend this practice. It sounds like I will never hear back from the office manager from prior reviews. Update: this review was made on October 17. It is now November 1 and the office manager has not contacted me. Second update: Our appointment that we scheduled in person at the office. WITH THE FRONT… DESK GIRLS for Thursday November 14 . We received a call saying there has been a scheduling error and now can not see us until December 20th. They also said we did not confirm, which we did and have the email confirmation to prove that we confirmed our appointment on Nov 10. The office manager is also there CEO who does not return calls or care about their patients well-being. If i were the doctors at this practice i would be mortified of the front desk staff and system used to schedule your patients. It is horrendous and neglectful what the CEO and scheduling staff continue to get away with.