Northwell Health Imbert Cancer Center

My experience at Imbert Cancer Center has changed considerably compared with about four years ago. The bedside manner I experienced in the past felt much warmer, more compassionate, and genuinely patient-centered. More recently, I have found the atmosphere to feel cold and, at times, insincere. I also had a previous issue involving a nurse, and since then I have felt a noticeable change in how I am treated. I cannot say for certain whether my previous experience has been discussed among staff, but the change in demeanor has made me feel uncomfortable and as though I am being treated differently because of it. Patients should feel safe speaking up when something goes wrong without worrying that it will affect how they are treated afterward. I hope the center takes this feedback seriously and remembers that professionalism, empathy, and respectful communication are just as important as medical care.