Saint Joseph Medical Associates

As regards Tuoro University Medical Group on March Ln. The support staff & office personnel do not return calls, give partial or differing answers to concrete questions, the wrong test was ordered, staff neglected to let the doctor know he had a video appt & the office manager is rude/dismissive. The website is antiquated, you cannot schedule an appointment, you cannot msg specific personnel or get doctors notes. The office manager was advised about 6 weeks ago that their new portal code for iPhone does not work because the March Ln Office is not on it. They still have not fixed the issue or called me back. The office manager actually excoriated me when I asked the doctor to intervene. There is no mechanism to escalate. Their are no contact numbers for executives. We will be sending a certified letter to the Dean of Neurology. I hope he responds & corrects this very archaic office & how they treat their patients. The doctor seems like he may be a good fit so I implore those in charge… to revamp, retrain and dismiss personnel that do not respond to basic standards of care. This makes Tuoro & their doctors look uncaring and uninvolved. Please take action. I advised the office manager of my concerns. I relayed that she makes me uncomfortable and that I do not like the way she speaks to me. She remained unmoved and defensive. I would not recommend Tuoro as regards all support staff nor office staff. Unfortunately, they are the front line. I have seen other complaints on review sites similar to mine.