Dr. Manveer Singh Dilts-Garcha, MD

The doctor we see is sufficient. The majority of the support staff & the doctor's medical assistant do not answer easy info questions correctly or fully, they do not answer the phone most of the time. They do not call back after patients leave messages most of the time. They have no patient portal phone apps. The website is awful. You cannot make or reschedule appointments. You cannot contact your doctor. There is an office employee that is misguiding patients to believe she is the office manager and blocking patient access to appropriate personnel. Multiple staffers seem to be assisting in this false representation. I find this extremely concerning. I was able, thru much diligence and persistence, to find the actual office manager and the CEO. Complaints have been now been made directly to them. For the sake of their patients and the doctors that provide care, I hope they correct these very serious issues.

We like the doctor however the medical support & office staff do not return calls even when the doctor intervenes. Staff give differing answers to direct concrete questions or leave out pertinent important details. They ordered the wrong test. Staff made a video appointment but failed to advise the doctor. They have an archaic website where you can’t see doctor’s notes, contact the doctor or make appointments. I have been attempting to get on their “new” portal thru the iPhone app but neither the code nor the office address will work as the address for the office we are seen at is not in there. I advised the office manager 6 weeks ago or more but she refuses to correct it. She has been rude, dismissive & demeaning. I have actually expressed all the aforementioned issues directly to her but she is unaffected & unwilling to correct either her non professional proceedings nor address the medical assistant not responding to messsges. There is no way to reach the doctor directly as the… website requires you to input a lot of information and send to unspecified persons for appointment requests only. The lack of communication, response, accuracy & follow through is remarkable. The percentage of actually having a staff answer the phone or call back is very low. I do not recommend this medical group for the reasons outlined above. The staff are the front line. But they should not be blocking patients from care and information. Tuoro is extremely difficult to find administration to escalate to & this is potentially very harmful for patients. This medical group needs a modern portal, retrain front line staff & counsel medical staff.