Stoney Batter Family Medicine

I’ve been a patient of Stoney Batter Family Medicine for about 15 years; I have decided to switch to a different practice. I had no issues until my original primary care physician left the practice some years ago and I had to change to a new one. At first, it just became very difficult to see my new primary care physician, Dr. Julie Prosseda, in a timely manner, so most of my appointments were with a nurse practitioner. I had no complaints until the Summer of 2021 when my very obvious “innie” belly button turned to an “outie” and I was certain I had a hernia. It was assessed that weight gain during Covid was the cause of the observable change. Fast forward about 8 months, progressively worsening pain, and a trip to the hospital where the attending immediately diagnosed a hernia, got me imaged, confirmed there were in fact now 3 hernias, and referred me to a surgeon who repaired them. I only made appointments with my primary care physician, Dr Julie Prosseda, after that incident, but… the issue of trying to get on their schedule remained; if I wasn’t extremely ill calling for a day-of appointment, all of which are typically gone by 8:30am, I was usually scheduled 2-4 months out. Today I had an appointment with my primary care physician, Dr. Julie Prosseda, to address concerns with symptoms typical of thyroid disorders; as it wasn't an immediate sickness, this appointment was indeed scheduled months ago. Unfortunately my spouse is ill so I called the office to let them know I would be 10 minutes late thanks to uncooperative symptoms and needing to ensure toddler coverage. I arrived at the check-in window exactly 11 minutes after my appointment, the receptionist literally stated that because it was more than 10 minutes she would have to check with the provider, Dr. Prosseda, if I could still be seen. The answer was no. In my opinion, they should have accessed the bank of time that I accrued waiting for prior appointments past my scheduled time and there they will find hundreds of minutes to offset the 1 that I needed today. Either that, or they’re blatantly stating that their time is more valuable than ours. Apparently, it’s the latter, and obviously “healthcare” is not an apt descriptor for what I’ve received.

Disgusting people that work here. You don't even need an appointment. They will spend $8.61 to mail you a certified letter advising you to get another doctor.