Namrata M Sayani, MD

This doctor makes you pay up front no matter what insurance carry or what negotiated rate you may have. My insurer paid a week within; however, Dr Sayani's office refuses to reimburse me for the difference for what I paid. She scheduled me for 3 appointments in one week so it was not an inconsequential she owes me. I will try calling one more time, but I suppose I will have to call the State Insurance Department or possibly file a claim in Denton County small claims court. I look forward to the day that these doctors have to step off of their pedestals and actually provide individuals with individual care and some level of adequate customer service. Don't expect that from this office anytime soon.

I have glaucoma and after I'd been seeing Sayaniabout a year she suddenly said the channel in one eye was blocked and I "needed the laser". The day of the appointment, her assistant said they would use the laser in both eyes on different dates. Because I'd not been told that, i was alarmed. I received the laser treatment in one eye and allowed them to make an appointment for the second but had already decided to get a second opinion. A day or two later, Sayani's office called to re-schedule the second appointment. I said I'd call them, and then told my primary doctor about my concerns. He sent me to another doctor who found no evidence of blocked channels. I never went back to Sayani but also never got a follow-up call from her office. I assumed she either didn't care or knew why I hadn't returned. Some people like her very much but I have serious reservations about her and her practice.

While having an eye problem, she scared me with worst case scenario without offering any hope of a minor problem. I had no idea what was going on and was absolutely terrified when I left her office. I did not feel I was given enough information about what was going on with my eye. I will not return to or her office.

I think you're the best ophthalmologist in all areas

We went to see this Dr because my husband's eye was red & we thought he had PinkEye. The dr confirmed this & gave him eye drops. We were told that the next 2 days would be worse & then he'd get better & come back in a week. Six days later we went back in because his other eye was now infected & both eyes were now swollen closed. The Dr was very short in speaking with us & her bedside manner was severely lacking. She referred us to a different Dr - the new Dr said the eye drops she gave us didn't do anything for viral pinkeye & my husband suffered for a week he shouldn't have. We are now in the beginning of week 3 & he is finally getting better. The only help we had from Dr Sayani was the referral - too bad she didn't refer him the 1st visit to her office. On another note her office staff & techs are caring & helpfull while still being professional.

I made an appoint at 4, but wait there for one and half hour. Nobody made an apologize for the long time delay. Finally when I saw Dr. Sayani, she gave me a very quick and rough check (less than 2 minutes), and told me everything is fine then let me go. The staff is not friendly. It wastes your time and money to see Dr. Sayani. I'll never back to see her again, and never recommend people to see her.