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I met Dr. Veerappan recently while I was a patient, for a possible stroke, at Summerlin Hospital. He was friendly, caring and very knowledgeable. He took his time with me and ran additional tests based on his assessment of my current condition, gave me his card and asked that I contact him to schedule my follow up appointment upon my release from the hospital. I was released on a Friday evening. I called his office 3x on Monday leaving detailed VM messages. No one answered the office phone- not once. None of my calls were returned. I finally went to his office in person to schedule an appointment. Melissa said that she never got my messages and she had just cleared her VM. I shared my experience in the hospital with her. She really could have cared less. Even after understanding the urgency of my possible neurological condition she told me that I could see the doctor in 4-6 weeks. How does one wait for lab results for that long? She told me that I could call the hospital if I wanted my results sooner. She made no effort to accommodate me and I, unfortunately left, without a scheduled appointment. My hopes of receiving excellent care from Dr. Veerappan were halted due to his rude and inefficient employee. How does she manage to keep her job?
I agree with all of the other reviews with issues with staff/tests being scheduled/referrals being processed/ RX refills being ordered. The Dr. and his PA are great, but the staff is borderline rude (mostly the black girl at the front desk, I believe her name is Mary). The rest of the staff is polite enough, they just don't get things done. I waited 3 weeks for calls to get an MRI and other tests scheduled. It wasn't until I called and actually went in to get the MRI referral that it got done. Its ridiculous. Dr Veerappan - I am in the medical industry as well, and you came highly recommended by the Dr. that I am employed with for being the go to person for neurological treatment. But you are only as good as your staff. Please don't jeopardize your patient base due to an incompetent staff. I know all too well how difficult it is to get the right people in place for your front and back office, but I also know that it can make or break a Dr. and his practice.
Great doctor but Awful staff.....calls routed to answering machine. Weeks will go by and no one will call you back.
Dr. Veerappan is one of my outmost mintor nothing but love and respect. His execllency in patients care. HIs the best among the best. He gave me another life to live. His awesome! Brilliant! I will highly recommend Dr. V. to anyone that needs medical help.
The staff is Awful and I feel they are unable to get thing done! I have been waiting for the nurse?, office manager? for over a year to be placed into a MS treatment program and to see another specialist per this doctor. The office is either understaffed or incompetent and need to be replaced.
It is hard to get an appointment also even more difficult to get your diagnosis. There is a 3 month waiting period between visits.
I think Dr. V. is one of the very best Dr.s I have been to. However, I believe his staff has perhaps changed over the past few months. They do not call in prescp. sometimes or are not prompt. They talk way to fast and transfer to fast to the point of occassionally being cut off. I suspect they are just so busy that these things happen. the staff needs to be upgraded with service policys and maybe better phone or system. The Dr. is very attentive to my circumstance - the staff over the last few months has gone downhill.
the doctor extracts co pays when the insurance card states 0 co pay. In process of being investigated by insuance companies and the Nevada Board
I cannot get ahold of anyone on the staff. I need some tests scheduled and I still haven't heard. They do not return phone calls. I find this very impolite.
Dr. V is a very caring hands on doctor. He has helped me in many ways dealing with my medical problems. I wouldn't go anywhere else.
For five years, I had been suffering from a combination of head pain, black outs, and seizures. I had seen doctor after doctor for this, all different types of treatments, medications, and tests had been issued. But no one could give me a reason for my illness. Many, many times I was told it was psychological, that it was anxiety attacks. I didn't bother going to the emergency room after a 5 minute seizure anymore, there was nothing they could do for me and I had no money. Then, after a particularly harrowing episode, I found myself in the ER. They ran the usual tests and all came back normal, then the doctor said that one of their neurologists was admitting me for a Lumbar Puncture to test for any infections. When they did the procedure, I felt my headache go away almost instantly! I told this to the tech withdrawing the spinal fluid and anyone who would listen that I felt 100x better. this feeling lasted throughout my hospital stay and into the week as I did errands, made an appointment with the neurologist who had ordered the LP, and basically did everything that other people take for granted. this feeling didn't last forever, and I started to feel the headache return. I had my appointment, and my head was dizzy and hurting. And into the room walked Dr. Veerappan. He was a bit gruff at first, but soon warmed up. He wrote a prescription for Diamox. 18 months has gone by, many things have happened in that time, including a retesting of my spinal fluid pressure. I was diagnosed with IIH and can finally see a future where I actually live my life. Thank you, Dr. Veerappan.