Dr. Christine Denise Liff, MD

I had a terrible experience with Dr. Christine Liff. After neuropsychological testing, I was told results would take about 2 weeks. That deadline passed. She then asked for 2 more weeks. That passed too. She later gave another specific timeframe tied to my next doctor appointment. About 8 weeks passed and I still had no results. Years later, MNA claimed the report had been sent to my doctor about 9 months after testing. I disputed the remaining balance directly with MNA, but my concerns were not meaningfully addressed and payment was still demanded despite insurance having already paid toward the evaluation. I gave Dr. Liff and the practice repeated opportunities to make this right. They have not. My issue is simple: Dr. Liff was given repeated opportunities to help correct a problem that stemmed from commitments she personally made and failed to fulfill. Instead of taking ownership, she ultimately told me she had no authority to resolve the billing issue. That response was deeply… disappointing. If a physician cannot correct the consequences of her own failure to follow through, then someone within the practice should. Passing responsibility while continuing to pursue payment is not accountability, and it is not patient-centered care.

She was timely and compassionate, and took the time to listen to me and my father.