Dr. Bess Lee Chang, DO

Trying to get treated at Dr. Beth Chang’s office is like auditioning for a reality show called ‘America’s Next Top Patient’. You fax your entire medical history into the void, no appointment, no HIPAA form, and hope the gatekeepers deem you worthy. Spoiler: they won’t. But hey, if you enjoy being interrogated by a front desk manager who thinks she’s running the CIA, this is the place for you.”

Terrible. Staff is extremely rude, and when called on their behavior, they don't like it. But, instead of talking to the patient directly, they call the patient's primary care doctor and tell them they decline to see the patient due to "disposition on the phone." Further, they flat out lied to the primary care Dr. They asked if care had been established with another neurologist. I told them no. And why that was the case. They told the primary care Dr. that the patient reported they have never seen a neurologist. Good riddance to a terrible dr.

PLEASE READ REVIEWS BEFORE YOU ATTEMPT TO BE SEEN HERE, YOU’VE BEEN WARNED!!! I never seen Dr Chang. Couldn’t get passed an appointment. The schedulers kept picking up the wrong lines and hanging up. Finally got spoken to in a rude way before being hung up on AGAIN. Tried to call back and bring it to the practice managers attention and manager her self, Meisha told me to go somewhere else ?? this place is a total circus ?? I immediately called my referring doctor and brought it to their attention and requested to be sent somewhere else. Had I not experienced this for myself I wouldn’t be able to believe the reviews, total TWILIGHT ZONE. Can’t even imagine what Dr Chang it’s like, run run run

This doctor and her office staff are unprofessional, rude, refused to give all of my husband’s medical records and destroyed our property! My husband was referred him to Dr. Bess Chang, D.O, by his PCP. From the moment I called to make the appointment, mistake after mistake was made. When my husband showed up for his appointment, he was told that he could not see the doctor, he could only take the EEG test. So, he had the EEG test done, and was given an appointment two days later. He also gave them the DVD from an imaging center with the CT scan of his brain. At his next appointment, a Medical Assistant, came into the examination room and began to ask him questions. My husband is a psychotherapist with over 25 years of experience, so he was expecting questions regarding his symptoms; some type of memory test. Instead, this assistant asked him if he needed assistance with bathing himself, and if he needed assistance using the toilet. He recognized them as questions regarding the… ability to perform ADL’s (Activities of Daily Living) which he has no problems performing. He resisted answering the questions because they were irrelevant, especially since he sent in that description of his symptoms. He asked her why she was asking him these questions instead of administering some type of memory test such as the MMSE (Mini-Mental State Examination). After he balked at answering her second question, she insisted that she was asking him questions about his memory then proceeded to argue with him, interrupt him, talk over him, behaving in a manner that he described as “bullying.” Once she realized that my husband was not going to back down, she told him that she would not let him see Dr. Chang, then left the room. He came back into the lobby and asked to see Dr. Chang herself. He was then told by the staff that she was refusing to see him, and they asked him to leave. I called their office, within the same week, asking to have copies of his entire medical record, and they said they would mail it. Later that day, it occurred to us, that he did not get back his DVD. Therefore, I called them to let them know that I would be coming to their office to pick up the DVD and copies of his medical records. About forty-five minutes later, I got a call back from their office letting me know that they had shredded the DVD, there was no need for me to come. I told them that I would come anyway to pick up hard copies of his medical records. When I arrived, someone whom I assumed was an office manager, confirmed that they made a mistake by shredding the DVD, then handed me a few sheets of paper that was supposed to be his medical records. She admitted that it was a mistake. Someone on her staff shredded the DVD because “he is not a patient.” Well, they charged his insurance for the EEG test, so that makes him a patient. She was brusque, condescending, and didn’t seem to think anything of the fact that they had destroyed our property. Since all we got was Dr. Chang’s 2 line summary, saying nothing, later on that day, I called back because we wanted the raw data from his EEG test to take to another neurologist for a second opinion. They rudely refused and hung up on me. Dr. Chang clearly runs a shoddy operation. Her staff is poorly trained, and unprofessional, yet arrogant and unempathetic. Clearly the tone for this office is set from the top. Dr. Chang doesn’t care enough to actually face a patient who is questioning something one of her staff is doing. Yes, she has the right not to accept a patient. However, by the way, her staff operates, they only take patients who are ignorant, meek and don’t ask questions.

If the office staff is trying to disrupt Dr. Chang's practice, they are doing a great job. I would recommend finding a different office to do business with. No idea on whether Dr Chang is good or not. I have not gotten past the inept front office.

Very knowledgeable and to the point. Knows what she is talking about. Staff also very knowledgeable and on top of things unlike other places I've been to.

Yes very poor bedside manor but knows her stuff. Must have a new appt maker, just made a new appt, she was very nice, efficient, and professional.

Been to multiple Neurologist's of which none have been able to get my seizures 100% under control until now. She has a fellowship in epilepsy. Staff was also sharp.

By far the worst staff I have ever spoken too. I was on hold for 10 mins trying to make an appt, but due to billing that I was unaware of, they won’t make me a follow up for my seizures unless I pay the balance off. The supervisor told me, “they hadn’t had a chance to call me yet.” The ladies on the phone were by far the most disgusting & rudest people I have ever talked to and met. They all sit in the front talking about patience information and their opinions about them (negative ones), their personal life like where they get tattoos as I’m waiting to check out, as well as they do this all the time, so I’m sure I’m not the only one. The Dr. she’s a whole other level of HORRIBLE!! She’s not personable, won’t even look at you, all she does it literally look at the paper in her hand or looks at it in the room while talking to you, she has never looked at me while I talk to her. You talk to her about what you’re there for (seizures for me) and she doesn’t listen, just write… prescriptions for what she thinks is best, tells me to follow up in a month or so for her to just do the same thing write prescriptions. She is all about money. She just gives medicine and that’s about it. There is no talking to her about your thoughts and opinions. She doesn’t listen. She is all about doing unnecessary test for no reason at all, besides to charge for. I came in due to seizures and she’s testing me for carpel tunnel (I could of told her that.) Once she’s done all these unnecessary test and she has no way of making money off you besides writing the prescriptions and getting paid off of those, and literally treats you like sh*t after. The “supervisor” told me to find another neurologist and I will be sent to collections, and hung up on me.. I gave this place the benefit of the doubt even after reading all these negative reviews, but since my Dr. recommended her, I went. THE NEGATIVE REVIEWS ARE 100% TRUE! STAY AWAY FROM HER, I DONT EVEN KNOW HOW SHE IS A DR. AND STILL IN BUSINESS, absolutely horrible.

Rude. No eye contact. I am a nurse. I deal with patients all day. This lady hates her job. She walked into the room Irritated, upset and rude.